Dynamics 365 Field Service resources
Explore analyst research and other resources to learn more about Dynamics 365 Field Service.
Analyst research and tools
Microsoft is named a Leader in the October 2022 Gartner® Magic Quadrant™ for Field Service Management1.
Estimate the Total Economic Impact™ of Dynamics 365 Field Service with an ROI calculator.
Field Service e-books
Five Ways to Know If Connected Field Service Is Right for Your Business
Nine Ways to Make Your Field Service Organisation a Profit Centre
Remote Service: Modernise Your Operations with Mixed Reality
A Quick-Start Guide to Building Resiliency with Customers
See Field Service in action
Team Rubicon optimises logistics and mobilises more volunteers with Dynamics 365 Field Service.
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G&J Pepsi-Cola Bottlers maximises customer service, revenue, and cost savings.
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UD Trucks accelerates digital transformation to support customers around the clock.
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Sandvik Coromant combines human and digital intelligence into a predictive analytics solution.
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Marabu relies on remote maintenance with HoloLens 2 and Dynamics 365.
Read the storyWebinars
Delivering Exceptional Service Experiences with Field Service and Microsoft Teams
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Increase Productivity and Customer Satisfaction with Field Service
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Adapt to a Rapidly Changing Environment series
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How to Foster Customer Relationships at a Critical Time series
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Keep Consumers Connected with Your Business series
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Exceed Customer Expectations by Offering Always-On Service series
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Get started with Field Service Mobile
Configure Field Service
Configure bookable resources in Field Service
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1Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Julian Poulter, Jeffrey L. Cohen, Matt Wakeman, and Jeff Goldberg, 19 September 2022.
Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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Improve proactive service with AI-based suggestions.
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Automatically create and schedule work orders based on triggers.
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Gain customer insights with automated customer surveys.
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