Dynamics 365 Marketing capabilities
Engage with customers one on one, at scale, to build meaningful relationships and grow your business.
Announcing B2C real-time customer journey orchestration preview*
Drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. Turn insights into AI-powered actions to transform customers into fans.
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"In just two weeks, we connected all of the data points in Customer Insights and deployed our first email marketing automation campaign against those segments."
Vice President, Global IT – Marketing and Sales, Campari Group
"With Dynamics 365 Marketing, we can run and test campaigns at scale while delivering more precise and personalised communications."
Astrid van Vonderen
Director of Fundraising and Private Individuals, UNICEF Netherlands
Expand capabilities with related applications
Use Powerful, real-time customer data platform to transform customer data into actionable insights.
Shift to digital selling with prebuilt intelligence and equip sales teams with adaptive guidance to better serve customers.
Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution.
Deliver unified, personalized, and seamless shopping experiences in both online and offline transactions.
Earn customers for life using solution that delivers consistent, connected support across all channels.