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Dynamics 365 Marketing capabilities

Engage with customers one on one, at scale, to build meaningful relationships and grow your business.

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Capabilities

B2C real-time customer journey orchestration capabilities are now available*

Drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. Turn insights into AI-powered actions to transform customers into fans.

*Some capabilities are available only in select regions. See the release plan for more information.

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Dynamics 365 Marketing blogs

Explore blog resources

Connect to the library of Dynamics 365 Marketing blog posts for business decision makers.

See dynamics 365 marketing updates

See Marketing updates

Read about product developments, expanded capabilities, enhanced agility, and special features.

Explore and Join the Marketing community

Join the Marketing community

Get help from experts and peers in the Marketing community forum. Discover blogs, webinars, videos, events, and more.

Connect with Dynamics 365 partners

Get help from Dynamics 365 partners

To learn more and get started, connect with Dynamics 365 partners near you that offer Marketing solutions.

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“With customer-led journey orchestration in Dynamics 365 Marketing, our agents can gain a real-time, 360-degree view of each customer and their support experience.”

Brian Johnston
Business Architect, HP Inc.

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“Customer journey orchestration in Dynamics 365 Marketing promotes contextually relevant and consistent real-time conversations with every customer across all interaction points.”

Chad Niemuth
Vice President, Global IT – Marketing and Sales, Campari Group

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“With customer-led journey orchestration, we can personalise messages in real time and serve every donor where they are at that moment.”

Pauline Wielens
Omni-Channel Manager

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Get started with Dynamics 365 Marketing