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Dynamics 365 Marketing

Transform customer experiences

Transform your marketing with generative AI that seamlessly segments audiences and simply creates personalised content.

Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journeys.

Engage customers in real time

Personalise customer experiences with AI

Turn insights into relevant action using generative AI for content and segmentation and AI-driven recommendations for channels and analytics.

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Build seamless experiences through collaboration

Use built-in features across departments to collaborate and engage across the entire customer journey.

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Win customers and earn loyalty faster

Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.

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Read real customer stories

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Campari Group raises the bar for customers

Campari Group reimagined engagement by unifying customer data and orchestrating end-to-end customer journeys.

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Vitaldent keeps its patients smiling

Vitaldent prioritised patient-clinic communication by integrating systems to provide a 360-degree view of patients.

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Leatherman gets closer to its customers

Leatherman fosters personalised customer journeys through multiple touchpoints and purchasing channels.

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UNICEF Netherlands earns more supporters

Global nonprofit UNICEF Netherlands personalises campaigns at scale to engage donors and save children.

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HP delivers personalised customer service

HP reduced support call times and operational costs by prioritising positive customer experiences to build lifetime loyalty.

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Northrop & Johnson cruises into smarter marketing

Premier yacht broker Northrop & Johnson increased charter sales by 70 percent.

Capabilities that make a difference

Transform your business with real-time customer journeys across the entire customer lifecycle.

  • Design seamless journeys
  • B2C and B2B marketing
  • Multichannel content engagement
End-to-end experiences
  • Real-time customer-led experiences
  • AI-recommended channels
  • Experimentation and optimisation
Assisted by AI
  • Collaborate with Teams integration
  • Define triggers across applications
  • Engaging events with Microsoft Teams
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Watch Marketing videos

See how to elevate customer experiences.

Image of children Orchestrate personalised customer journeys

Orchestrate personalised customer journeys.

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Turn event attendees into loyal customers.

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Deliver relevant content in the right channel.

Image of a lady Personalising customer experiences with AI and analytics

Personalise customer experiences with AI and analytics.

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Get started with Dynamics 365 Marketing

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