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Dynamics 365 Sales

Insights-based sales acceleration

Empower sales teams with generative AI, automation, and contextual insights.

Get a complete view of the customer journey

Accelerate sales by using customer, marketing, and sales data to identify ideal customer targets, recommend next best actions, and collaborate with peers.

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Win new customers through teamwork

Connect sellers with customers through their preferred communication channels using Microsoft Teams and Dynamics 365 Sales.

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Accelerate revenue with AI

Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.

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Predict and manage pipelines

Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.

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Coach in real time

Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.

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Get more from each interaction with your sales solution

Learn how businesses increased their sales, cut costs, and improved the efficiency of their teams with Microsoft Dynamics 365 Sales solutions in the Total Economic Impact™ commissioned study conducted by Forrester Consulting.


ROI over 3 years


Months to payback


Increase in seller efficiency when collaborating with team members

Results are for a composite organisation based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365, a commissioned study conducted by Forrester Consulting, March 2022.


Real customers, real results

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Improved teamwork, happier customers

HSBC deployed Dynamics 365 Sales to empower teams to deliver operational excellence and create more engaging customer experiences.

Business Finland

20 percent sales increase

Business Finland saw increased export sales after moving to a customer experience platform built on Dynamics 365.

DP World

Full visibility of the sales funnel

DP World shortened its sales cycle and increased revenue using Dynamics 365 Sales.

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Improved sales productivity

MAPEI, a global leader in adhesive manufacturing, simplified the selling process with Dynamics 365 Sales, saving both time and money.

Help sellers sell and buyers buy

Bring together the entire sales team to facilitate the buyer journey.

  • Prioritised customers and activities
  • Effective conversation techniques
  • Built-in collaboration
  • Planning and forecasting
  • Real-time visibility
  • Coaching at scale
  • Tailor for specific roles
  • Customisable AI
  • Configurable sales process

Related applications

Provide coordinated virtual engagement using an enterprise collaboration hub that brings together colleagues, customers, and contextual customer data.

Read the overview

Provide fast and convenient experiences using always-on chatbots that qualify and assist customers and seamlessly hand them off to a live agent.

Discover the capabilities

Automatically personalise engagement based on customer feedback gathered through surveys.

Read the overview
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Get started with Dynamics 365 Sales

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