Elevate your service at every step with AI
Create lasting connections at every touchpoint using generative AI and solutions that help you deliver a seamless customer experience.
Strengthen your customer connections
Deliver omnichannel service
Build trust with customers by delivering seamless experiences across all channels, including conversational AI, live interaction, and self-service solutions.
Resolve customer issues faster
Save agents’ time with Copilot, an AI-powered assistant that helps search for relevant information across trusted websites and internal documents.
Improve case management
Increase employee effectiveness and cross-team collaboration while delivering personalised experiences that drive customer loyalty.
Streamline work order management
Speed time to resolution with Copilot, an AI-powered assistant that accelerates work order creation within Outlook, streamlines technician scheduling, and quickens customer responses.
Explore the Microsoft Digital Contact Center Platform
Make every customer engagement exceptional. Discover how to reduce contact centre complexity with a single platform.
Crafting luxurious service experiences
Natuzzi connected systems to tailor customer journeys and grow unified customer profiles by 68 percent over two years.
Energising service teams
Phihong improved productivity by 50 percent using AI-powered predictive insights into operations and customer service.
Creating top-flight customer journeys
Lufthansa Cargo centralised customer information to save time and provide a 360-degree view of each customer.
Learning to engage new students
The University of Salford increased applications from overseas students by 300 percent while doubling international enrolment by automating key admissions processes.
Transforming CRM in just five months
Siemens Mobility went from CRM evaluation to deployment in just five months in order to keep pace with its highly collaborative sales process.
Explore tailored industry solutions
Delight customers using innovative technologies designed specifically for your industry.
Learn more about service solutions
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