Reimagine how you engage with customers
Create exceptional customer connections and deliver transformative outcomes using an intelligent contact centre solution.
Strengthen your customer connections
- Deliver omnichannel service
- Resolve customer issues faster
- Improve case management
- Evolve field service management
Deliver omnichannel service
Build trust with customers by delivering seamless experiences across all channels, including conversational AI, live interaction, and self-service solutions.
Resolve customer issues faster
Improve first-call resolution through intelligent, unified routing that uses AI and rules to classify, prioritise, and assign customer support enquiries to the best-suited agent.
Improve case management
Increase employee effectiveness and cross-team collaboration while delivering personalised experiences that drive customer loyalty.
Evolve field service management
Innovate new business models by transitioning from reactive to proactive and predictive service engagements and frictionless self-service.
Streamlining product service
SHI Cryogenics Group reduced product repair turnaround times from two months to two weeks, providing better support and value for customers.
Providing great fan experiences
The Miami Dolphins now resolves 97 percent of routine customer enquiries with a chatbot, freeing service agents for more complex issues.
Processing requests 80 percent faster
TUI Russia&CIS decreased the time and cost of processing its travel customer requests by 80 percent by unifying customer data and systems.
Increasing efficiency through automation
PHDC automated tasks to reduce 22 steps down to seven and centralised it data, resulting in the ability to pay contractors in half the time.
Explore tailored industry solutions
Delight customers using innovative technologies designed specifically for your industry.
Learn more about service solutions
How can we help?
Contact a Dynamics 365 sales representative or Microsoft partner to:
See a live demo.
Set up a free trial.
Get answers and expert guidance.
Start transforming your business processes.
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