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Dynamics 365 Supply Chain Management

Build a resilient, sustainable supply chain

Adapt quickly and operate sustainably with a predictive supply chain.

Mitigate supply chain issues

Create an intelligent and resilient supply chain

Build an adaptable, resilient supply chain that automatically reacts to challenges using real-time visibility, agile planning, and advanced insights.

Planning, forecasting, and stock management

Predict demand using AI and make stock decisions with priority-based supply planning in near-real time, eliminating stockouts and overstocking.

Manufacturing and shop floor management

Build agile manufacturing processes using the Internet of Things (IoT) and mixed reality while working with your existing manufacturing execution systems (MES).

Warehouse management and fulfillment

Expedite delivery times by optimising stock, automating warehousing operations, and increasing throughput.

Procurement and sourcing

Streamline procurement processes and improve cost management by using supplier collaboration portals and linking to supplier catalogues.

Order management and pricing

Deliver on customer promises with accurate stock availability and centralise pricing management across multiple order channels.

Asset management and maintenance

Perform proactive or predictive equipment maintenance to reduce downtime and improve equipment effectiveness.

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The Total Economic Impact™ of Supply Chain Management

Read this commissioned study, conducted by Forrester Consulting on behalf of Microsoft, to learn how to realise a substantial ROI by deploying Dynamics 365 Supply Chain Management.


ROI with Dynamics 365 Supply Chain Management over three years


Improved operational efficiency from reduced unplanned machine downtime

Up to 50%

Increased developer productivity

Results are over three years for a composite organisation based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 Supply Chain Management, August 2021.

Customers are streamlining operations

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Improving warehouse throughput

Tillamook enabled automation in its warehouse to meet demand and improve throughput by more than 50 percent.

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Centralising procurement for fast growth

Alterra Mountain Company combined seven legacy ERP systems to streamline its procure-to-pay and asset-management processes.

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Maintaining fill rate while increasing business

Peet’s Coffee automated its planning and replenishment processes, maintaining a 98 percent fill rate on its increasing e-commerce business.

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Transforming service operations

ChemTreat modernised its supply chain management to improve its stock, manufacturing, and distribution processes.

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Reducing waste and increasing efficiency

The Microsoft Circular Centres programme achieved 83 percent reuse of critical parts to reduce waste and decrease carbon emissions.

Modernise supply chain operations

Streamline warehouse operations

Improve service levels and ensure maximum on-time and in-full deliveries by reducing ramp-up time for new workers and minimising travel time within the warehouse using:

  • Partnerships with automated material-handling providers for picking.
  • Customisable work instructions.
  • An advanced mobile app available on Android, iOS, and Windows.

Build an intelligent factory

Improve shop-floor efficiency and unify data to create intelligent manufacturing processes by using:

  • Sensor data intelligence for remote monitoring and insightful decision making.
  • Plug-and-play integration with external MES.
  • AI-enhanced production planning and scheduling.

Maximise asset productivity

Optimise asset utilisation and increase overall equipment effectiveness with:

  • Predictive maintenance based on IoT telemetry.
  • Interactive holographic instructions for work orders.
  • Mobile app for on-the-go maintenance.

Recognised as a Leader

Microsoft is named a Leader in the September 2022 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises.1

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1 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises, 26 September 2022, Greg Leiter, Dixie John, Robert Anderson, Tim Faith.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any supplier, product, or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.