Dynamics 365 Customer Insights
Leading enterprise customer data platform
Analyse your customer data using generative AI to discover new insights and personalise customer experiences.
Real customers, real results
Campari Group builds brand awareness
See how Campari engaged and grew consumer experiences with their brands by accelerating the visibility of consumer insights and business intelligence using Dynamics 365.
Foster trust and uphold compliance
Exceed privacy standards and comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) regulations and accessibility guidelines. The enterprise-grade solution has received more than 70 security and compliance certifications, including ISO, EU Model Clauses, HITRUST, SOC, HIPAA, FERPA, and FedRAMP.
Go from reactive to proactive
Accelerate time to insights with an AI-powered, real-time customer data platform that works across channels and with your existing stack.
- Transactional and subscription churn
- Best-action recommendations
- Customer lifetime value
- AI-driven customer segments
- Intelligent data mapping and resolution
- Richer, more robust profiles
- Custom machine learning models
- Continuous profile augmentation
- Deeper insights with Azure Synapse Analytics
Microsoft is named a Leader in the September 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms.1
Trusted by enterprises across industries
Serve up delightful experiences.
Win customers for life.
Deliver rewarding experiences.
Transform citizen experiences.
Get started with Dynamics 365 Customer Insights
1 Gartner, Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Julian Poulter, Jeffrey L. Cohen, Matt Wakeman, Jeff Goldberg, 19 September 2022.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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