Dynamics 365 Customer Service pricing
Save up to 50 percent compared with similar customer service solutions from major competitors.1
Dynamics 365 Customer Service Professional
per user/month
Core Customer Service capabilities
Dynamics 365 Customer Service Enterprise
per user/month
Advanced Customer Service capabilities
Customer Service Add-ins2
Digital Messaging and Voice Add-in
per user/month
All-in-one omnichannel engagement across voice, digital channels, and chat
- Requires Enterprise licence
Voice Channel Add-in
per user/month
Add native voice capabilities as part of your omnichannel engagement
- Requires Enterprise licence
Digital Messaging Add-in
per user/month
Rich omnichannel engagement across digital messaging channels, including chat
- Requires Enterprise licence
Chat Add-in
per user/month
Live chat omnichannel engagement between customers and agents
- Requires Enterprise licence
Related applications
Compare Customer Service solutions
Easily identify the capabilities that are best suited to your business needs.
Dynamics 365 Customer Service
Limited
Incuded
Add-in
Dynamics 365 Customer Service Professional
|
Dynamics 365 Customer Service Enterprise
|
|
---|---|---|
Unlimited named users |
Included |
Included |
Case management |
Included |
Included |
Knowledge management |
Included |
Included |
Mobile |
Included |
Included |
Unified service desk |
Not included |
Included |
Embedded intelligence |
Not included |
Included |
Context-driven suggestions |
Not included |
Included |
Analytics and KPI reporting |
Not included |
Included |
Unified routing1 |
Not included |
Included |
Leads (creation only) |
Included |
Included |
Multisession support |
Not included |
Included |
Microsoft Power BI2 |
Included |
Included |
Portals |
Not included |
Included |
Limited |
Incuded |
|
Application customisations |
Add-in |
Included |
Custom applications3 (Microsoft Power Apps) |
Not included |
Included |
Workflow automation4 (Microsoft Power Automate) |
Not included |
Included |
Incuded |
Incuded |
|
Outlook |
Included |
Included |
Exchange |
Included |
Included |
Excel |
Included |
Included |
OneDrive/SharePoint |
Included |
Included |
OneNote |
Included |
Included |
Not included |
Not included |
|
Digital Messaging and Voice2 |
Not included |
Add-in |
Voice2 |
Not included |
Add-in |
Digital Messaging2 |
Not included |
Add-in |
Chat2 |
Not included |
Add-in |
Included in all Dynamics 365 applications
Data security
99 percent or above uptime SLA
Works with Microsoft 365 and LinkedIn
Intelligent technologies
Phone and web support

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How can we help?
Connect with a Microsoft specialist or partner to learn how Dynamics 365 helps grow your business and customer base, ask pricing and licensing questions, or set up a free demo and trial. We’ll contact you within two business days.
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Provide exceptional, personalised, seamless service to earn customers for life. In this trial, you’ll learn how to:
-
Engage customers and provide omnichannel support.
-
Empower agents with the right information at the right time for quick resolutions.
-
Monitor and improve operations with insights for increased productivity.
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