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Dynamics 365 Customer Service resources

Discover the intelligent, all-in-one solution that delivers seamless, connected experiences.

Dynamics 365 Customer Service resources
Dynamics 365 Customer Service resources

Analyst reports

See what industry experts say about Customer Service

Microsoft Dynamics 365 is named a Leader in The Forrester Wave™: CRM Suites, Q3 2022.

Read The Total Economic Impact™ of Dynamics 365 Customer Service, a commissioned study by Forrester Consulting, to learn how Microsoft helped agents close cases faster.

Boost Your Customer Experience with Better Integrated Contact Centre, CRM, and Collaboration Systems—commissioned by Microsoft

E-books and other resources

Get information on managing successful customer service teams.

Five Keys to Future-Proofing Your Customer Service Success

Read the e-book

Five Ingredients to Ignite Always-On Service

Read the e-book

Create a resilient organisation for now and the future

Read the blog

Global State of Customer Service Sophistication

Read the report

Personalised guidance on improving customer service

Take the assessment

Digitally Transforming the Customer Experience

Read the e-book

Improving Customer Satisfaction with AI

Read the infographic


See Customer Service in action.

Earn customers for life with Customer Service.

Improve customer satisfaction with service insights.

Deliver always-on service anytime, anywhere with Dynamics 365.

Customer Service voice channel overview image

See an overview of the Customer Service voice channel.

Case studies

Read about the success customers achieved with Customer Service.

Openwork Study image

SHI Cryogenics streamlined product service by more than 75 percent and increased revenue with Dynamics 365.

Read the story
The Care Quality Commission study image

Westpac New Zealand transitioned its on-premises CRM environment to Customer Service, saving its workers as much as 3,850 hours per week.

Read the story
Two men sitting in a vavacar

The Miami Dolphins used chatbots to resolve 97 percent of conversations, allowing service agents to focus on delivering exceptional service.

Read the story
Cloud visionary study image

Cloud visionary HAFN IT built a single, uniform customer management tool without any data silos.

Read the story
Provincial government study image

The Gauteng Provincial Government went digital to spark proactive civic engagement.

Read the story
KPMG Study Image

The state of Georgia deployed an agile, flexible grant management platform built on Dynamics 365.

Read the story
Norwegian bank image

A Norwegian bank streamlined and personalised customer experiences using Dynamics 365.

Read the story


Hear experts share best practices for customer service leaders.

A woman checking laptop achieve end to end customer service

Achieve End-to-End Customer Service with the All-in-One Digital Contact Centre

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A woman with a laptop trying to adapt to a rapidly changing environment

Adapt to a Rapidly Changing Environment

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A man trying to foster the customer relationships at a critical time

How to Foster Customer Relationships at a Critical Time

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A woman trying to exceed customer expectations by offering always on service

Exceed Customer Expectations by Offering Always-on Service

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Two persons are discussing priorities for your customer service evolution

Defining Priorities for Your Customer Service Evolution

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On-demand courses to support implementation

Get started with Customer Service

Use Omnichannel for Customer Service

Manage case workloads with Customer Service

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Get started with Dynamics 365 Customer Service

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