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Dynamics 365 Field Service

Deliver exceptional service

Move from reactive to proactive to predictive service using data insights and connected experiences.

Personalise customer experiences

Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.

Personalise customer experiences

Increase worker productivity

Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.

Increase worker productivity

Optimise service operations

Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.

Optimise service operations

Digitally transform with Field Service

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G&J Pepsi-Cola Bottlers thirst for innovation

Learn how G&J Pepsi uses Field Service to address priorities and exceed service expectations, maximising revenue and cost savings.

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Siemens reimagines field service

Read how Siemens addresses the challenges of urbanization and climate change by connecting energy systems, buildings, and industries.

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Burckhardt Compression speeds service

Discover how the company successfully boosted its agility in responding to and resolving service issues out on the high seas.

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MacDonald-Miller services smart buildings

Learn how the company is using Internet of Things (IoT) and data analytics as part of its field service management.

Deliver differentiated service engagements

Access the right information at the right time

Increase first-time-fix rates and boost frontline employees’ productivity with:

  • Smart route planning.
  • Internet of Things (IoT) integration.
  • Real-time remote expert collaboration using mixed reality.

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Maximise technician utilisation, minimise travel time

Help dispatchers achieve business objectives with:

  • Embedded optimisation within the schedule board.
  • Schedules to meet service-level agreements (SLAs).
  • Predictive travel time and work duration.

Track and manage assets with IoT to reduce downtime

Define attributes that characterise different assets with:

  • The ability to pinpoint asset locations and hierarchy.
  • Geofencing capabilities.
  • Asset health monitoring over time.

Recognised as a Leader

Microsoft is positioned as a Leader in IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment.1

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Get started with Dynamics 365 Field Service

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