There are many advantages to using an order management system. Not only does it instantly track and centrally manage orders from capture to fulfilment, but it also connects multiple departments within your organisation. After all, it takes real collaboration to satisfy customers again and again.

Order fulfilment orchestration can be time-consuming and expensive. An intelligent order management solution helps you overcome the challenges of disparate systems and siloed data. It lets you process orders fast, optimise delivery, and adjust as needs evolve. Look for a tool with capabilities that allow you to:

Orchestrate the entire order lifecycle. Proactively address fulfilment constraints by gaining real-time insights into every order, from intake to delivery, using customisable integrated dashboards.

Automate fulfilment. Optimise order flows with a rules-based system using real-time omnichannel stock, AI, machine learning, and effective exception handling.

Get up and running quickly with pre-built connectors to e-commerce platforms, fulfillment services, delivery partners, and other back-office systems.

Consistently satisfy customers. Enhance customer experiences with greater flexibility, improved transparency, and on-time delivery every time. Use the latest fulfillment methods, including buy online, pick up in store.

It’s also important to only consider order management solutions with a visual interface that’s intuitive and makes your day easier. Look for time-saving features like the ability to configure flows and change management rules. Most of all, make sure whatever order management system you choose can adapt quickly, so you’re ready to meet shifting customer demand.

Find out if a cloud-based solution like this meets your unique needs with a smarter order management system. Try Dynamics 365 Intelligent Order Management free for 30 days to see how you can quickly process orders, optimise delivery, and adjust as needs evolve.