Learn from your sales calls with conversation intelligence
Identify what is and isn’t working
Automatically transcribe and analyse customer sentiment, conversation content, and speaking style. Discover what customers are responding well to so you can replicate successful call strategies across your whole team.
Coach more effectively
Increase sales performance and ramp sellers faster with AI-driven insights that help busy sales leaders proactively flag at-risk deals, gain visibility into conversations, and provide actionable feedback through built-in coaching tools.
Make strategic decisions
Easily pinpoint emerging customer needs that can help grow your business. Stay ahead of the market with insights derived from competitor mentions.
Sell smarter with contextual insights
Find the best opportunities
Increase conversion and win rates by using machine learning to prioritise leads and opportunities with the highest likelihood to convert and buy.
Secure warm introductions from colleagues who already have active relationships with prospects based on Microsoft Exchange data. Build trust with AI-guided selling, including talking points and next best actions.
Get more done
Optimise email interactions and get contextual, real-time prompts that suggest new records to create as you enter notes. Monitor and nurture customer relationships with a relationship health score based on unified data from Dynamics 365, Office 365, and LinkedIn.
Innovate with an adaptable solution
Customise AI-driven next best actions with an easy-to-use configuration tool—no code required (preview).
"With all the hype around artificial intelligence (AI) and machine learning, Microsoft shows considerable maturity in both its execution and vision for how advanced analytics will transform selling."
The Forrester Wave™: Sales Force Automation Solutions, Q2 ‘17
Includes 3 hours/user/month of conversation intelligence
Explore additional resources
Get started quickly, understand business scenarios, and get product updates.
Learn about market availability and future expansion.
See how sellers benefit from AI-driven insights.
Preview the sales manager experience
For customers with Dynamics 365 for Sales
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