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Try Dynamics 365 Customer Insights free for 30 days

Create connected customer journeys and campaigns in real time by uniting your customer data across marketing, sales, and service. Dynamics 365 Customer Insights combines a customer data platform with customer journey orchestration functionality and built-in generative AI to help you gain a holistic view of your customers, develop personalised customer journeys, and simplify the way work gets done.

Snapshot of customer insights page

In this trial, you’ll learn how to:

  • Engage your target audience in real time.
  • Orchestrate holistic customer journeys across marketing, sales, commerce, and customer service.
  • Turn insights into personalised experiences using AI recommendations.
  • Build trust by protecting customer data.
  • Use Copilot in Dynamics 365 Customer Insights to streamline work and convert simple language prompts into recommended content and insights.

Get a 360-degree view of your users with Dynamics 365

This end-to-end solution helps you unify your customer data to see who your customers are and understand what they want—and when they want it.

With a comprehensive picture of your customers, you’ll be able to develop personalised, real-time journeys that align with their preferences and drive greater satisfaction.

You’ll also be able to optimise workflows—including segmentation, content creation, and content design—and get faster insights using AI assistance with Copilot in Customer Insights.

Plus, unlike some other solutions, Dynamics 365 seamlessly connects with your existing data and systems.

Learn more about what Dynamics 365 Customer Insights has to offer and how it helps you deliver truly personalised, responsive, and connected customer journeys.