Dynamics 365 Customer Service capabilities
Exceed customer expectations by delivering exceptional service on any channel.

Capabilities
Explore Dynamics 365 Customer Service

Empower agents with generative AI
Turn service agents into super agents by enhancing their productivity with Copilot in Dynamics 365 Customer Service—now in limited preview.

Transform support with Customer Service
Exceed expectations with a customer service solution that supports seamless experiences for both your customers and your employees.

Deliver more sophisticated customer service
Watch Kate Leggett from Forrester discuss the state of service and how to elevate and deliver more sophisticated customer service.

See how Customer Service works
Explore short demo videos to learn how Dynamics 365 Customer Service helps you earn customers for life.

Introducing the Microsoft Digital Contact Center Platform
The new open, extensible, and collaborative platform provides seamless omnichannel customer engagement with highly automated and innovative customer and agent experiences.

See the latest functionalities
Learn about the Customer Service capabilities in 2022 release wave 2 to help you earn customers for life.

"We want to offer customers the same information and high-quality experience no matter how they choose to engage with us, on our portal or with an agent. Our move to Dynamics 365 definitely helps us do that.”
Brad Bodell
Chief Information Officer,
Trustmark
Introducing the Microsoft Digital Contact Center Platform
Simplify contact centre and customer engagement complexities with an open, extensible, and collaborative platform.
Assess your customer service maturity
Evaluate your level of customer service—identify existing gaps to learn how to build a better service experience.

Get started with Dynamics 365 Customer Service

How can we help?
Connect with a Microsoft specialist or partner to learn how Dynamics 365 helps grow your business and customer base, ask pricing and licensing questions, or set up a free demo and trial. We’ll contact you within two business days.
For product assistance, get technical support.
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Try Dynamics 365 Customer Service free for 30 days
Provide exceptional, personalised, seamless service to earn customers for life. In this trial, you’ll learn how to:
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Engage customers and provide omnichannel support.
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Empower agents with the right information at the right time for quick resolutions.
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Monitor and improve operations with insights for increased productivity.
Let's get started
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