Learn from every interaction
Improve agent performance
Analyse contact centre operations and agent interactions to improve customer engagement. Promote optimal behaviour with individual games and team competition.
Speed onboarding and adoption
Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning.
Enable an agile support model
Optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
Innovate with AI-driven insights
Ensure the best performance
Empower customer service managers to make data-driven decisions that improve customer satisfaction and workforce productivity with Dynamics 365 Customer Service Insights.