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Dynamics 365 Customer Service pricing

Exceed expectations to earn customers for life by delivering exceptional service on any channel.

Dynamics 365 Customer Service Professional

 

$75.60

Per user/month

Core Customer Service capabilities

Dynamics 365 Customer Service Enterprise

 

$143.60

Per user/month

Advanced Customer Service capabilities

Customer Service Add-ins

Digital Messaging and Voice Add-in

 

$136.10

Per user/month

All-in-one omnichannel engagement across voice, digital channels, and chat

  • Requires Enterprise licence

Voice Channel Add-in

 

$113.40

Per user/month

Add native voice capabilities as part of your omnichannel engagement

  • Requires Enterprise licence

Digital Messaging Add-in

 

$113.40

Per user/month

Rich omnichannel engagement across digital messaging channels, including chat

  • Requires Enterprise licence

Chat Add-in

 

$90.70

Per user/month

Live chat omnichannel engagement between customers and agents

  • Requires Enterprise licence

Related applications

Compare Customer Service solutions

Easily identify the capabilities that are best suited to your business needs.

Dynamics 365 Customer Service

Limited

Limited   

Incuded

Included   

Add-in

Add-in   
  • Dynamics 365 Customer Service Professional
  • Dynamics 365 Customer Service Enterprise
Dynamics 365 Customer Service Professional
Dynamics 365 Customer Service Enterprise
Unlimited named users

Included

Included

Case management

Included

Included

Knowledge management

Included

Included

Mobile

Included

Included

Unified service desk

Not included

Included

Embedded intelligence

Not included

Included

Context-driven suggestions

Not included

Included

Service gamification

Not included

Included

Analytics and KPI reporting

Not included

Included

Unified routing2

Not included

Included

Leads (creation only)

Included

Included

Multisession support

Not included

Included

Microsoft Power BI1

Included

Included

Portals

Not included

Included

Application customisations

Add-in

Included

Custom applications3 (Microsoft Power Apps)

Not included

Included

Workflow automation4 (Microsoft Power Automate)

Not included

Included

Outlook

Included

Included

Exchange

Included

Included

Excel

Included

Included

OneDrive/SharePoint

Included

Included

OneNote

Included

Included

Digital Messaging and Voice2

Not included

Add-in

Voice2

Not included

Add-in

Digital Messaging2

Not included

Add-in

Chat2

Not included

Add-in

1 Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI licence may be required to configure access to the content.
2 For more information, see the Dynamics 365 Licensing Guide.
3 Applies to custom applications within the same environment as the Dynamics 365 application.
4 Applies to workflows that map to the context of the Dynamics 365 application.

Included in all Dynamics 365 applications

Data security

99 percent or above uptime SLA

Works with Microsoft 365 and LinkedIn

Intelligent technologies

Phone and web support

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Get started with Dynamics 365 Customer Service

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