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Scale operations with Dynamics 365 Customer Service Professional

Streamline support with a solution that simplifies processes and improves customer experiences.

Personalise service

Enable self-service portals so customers can resolve issues independently. Continuously improve experiences with insights into customer satisfaction.

Empower your team

Accelerate onboarding and reduce escalations with intuitive agent experiences. Ensure agents resolve issues quickly with knowledge-driven case management.

Gain actionable insights

Use insights to optimise agent performance, get a 360-degree view of customer journeys, and reduce operational costs.

Announcing new licensing discounts

Get licensing discounts of 100 percent in your first four months for Dynamics 365 Customer Service Professional when adopting from qualified legacy systems. Contact your Microsoft partner or account representative to get started today.*

*Offer available from August 1, 2020, to June 30, 2021. Limited to new qualified customers adopting Dynamics 365 Customer Service Professional from qualified legacy systems. Minimum one-year term required. Additional terms and conditions apply. Contact your Microsoft partner for complete details and to confirm if you qualify for this offer.

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