Skip to main content

Dynamics 365 contact sales widget

Dynamics 365 Customer Service resources

Analyst reports

Gartner once again names Microsoft a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Center.

Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Earn customers for life with Customer Service

Improve customer satisfaction with Customer Service Insights

Deliver always-on service anytime, anywhere with Dynamics 365

Case studies

Australian Red Cross deploys a community outreach programme within a week.

Westminster City Council transforms government services to enhance citizen engagement.

Venca sets trends in online retailing for personalised, flexible customer service.


Earn Customers for Life with Microsoft Dynamics 365

How Customer Service and Mixed Reality Pave a Road to the Future of Work

Adapt to a Rapidly Changing Environment

How to Foster Customer Relationships at a Critical Time

Keep Consumers Connected with Your Business

Additional resources

In the midst of a constantly changing business landscape, learn how to create a resilient organisation—for now and for the future.

Read blog

Explore how Dynamics 365 helps you comply with GDPR, the European privacy law.

Read e-book

Read the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft about the impact of emerging technology on digital experiences.

Read study

Discover insights on the global state of customer service.

Read report

Five ingredients to ignite always-on service

Read e-book



Get started with Dynamics 365 Customer Service.

Incorporate omnichannel capabilities into Customer Service.

Use Customer Service queues to manage case workloads.

Take the next step