Skip to main content

Dynamics 365 contact sales widget

Dynamics 365 Customer Service resources

Discover the intelligent, all-in-one solution that delivers seamless, connected experiences.

Dynamics 365 Customer Service resources
Dynamics 365 Customer Service resources

Analyst reports and research studies

See what industry experts say about Customer Service

Microsoft Dynamics 365 named a Leader in The Forrester Wave™: CRM Suites, Q3 2022.

Discover the ROI that customers realise with Dynamics 365 Customer Service in this commissioned study.

Boost Your Customer Experience with Better Integrated Contact Centre, CRM, and Collaboration Systems.

E-books and reports

Get in-depth information about managing successful customer service organisations.

Five Keys to Future-Proofing Your Customer Service Success

Read the e-book

Five Ingredients to Ignite Always-On Service

Read the e-book

Create a resilient organisation for now and the future

Read the blog

Global State of Customer Service

Read the report

Get personalised guidance on improving customer service

Take the assessment

Videos

See Customer Service in action.

Earn customers for life with Customer Service.

Improve customer satisfaction with service insights.

Deliver always-on service anytime, anywhere with Dynamics 365.

Customer Service voice channel overview image

Customer Service voice channel overview.

Case studies

Read about the success our customers achieved with Customer Service.

Openwork Study image

Openwork innovates wealth management and improves customer relationships with Dynamics 365.

Read the story
The Care Quality Commission study image

The Care Quality Commission drives high-quality health and social care in the most testing times with Dynamics 365.

Read the story
Two men sitting in a vavacar

VavaCars created a 360-degree customer journey management system using Dynamics 365.

Read the story
Cloud visionary study image

Cloud visionary builds infrastructure for success with Dynamics 365.

Read the story
Provincial government study image

Gauteng Provincial Government goes digital to spark proactive civic engagement.

Read the story
KPMG Study Image

KPMG accelerates payments, improves tracking with Dynamics 365.

Read the story
Nonprofit digitally transforms image

Nonprofit transforms to aid a community in crisis with Dynamics 365.

Read the story
Norwegian bank image

Norwegian bank streamlines and personalises customer experiences with Dynamics 365.

Read the story

Webinars

Hear experts share best practices for customer service leaders.

A woman checking laptop achieve end to end customer service

Achieve End-to-End Customer Service with the All-in-One Digital Contact Centre

Watch now
A woman with a laptop trying to adapt to a rapidly changing environment

Adapt to a Rapidly Changing Environment

Watch now
A man trying to foster the customer relationships at a critical time

How to Foster Customer Relationships at a Critical Time

Watch now
A woman trying to exceed customer expectations by offering always on service

Exceed Customer Expectations by Offering Always-on Service

Watch now

Training

On-demand courses to support your implementation of Customer Service

Get started with Customer Service

Incorporate omnichannel into Customer Service

Manage cases with Customer Service

Person with headset working on laptop

Get started with Dynamics 365 Customer Service

Person with headset working on laptop