Dynamics 365 Customer Voice
Understand your customers to build better experiences
Collect, analyse, and track real-time feedback in an easy-to-use, scalable feedback management solution.
Uncover deeper insights
Surface customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
Take proactive action
Connect with your customers in the moments that matter with predictive insights, automatic alerts, and customised workflows.
Tracking customer sentiment to drive business opportunities
Apollo Travel anticipates customer needs
Learn how Europe’s largest travel company improved customer engagement and the customer experience while creating repeat business with Dynamics 365 Customer Voice.
Know your customers
Turn raw data into deeper insights, share data across systems, and build brand loyalty by accelerating in-the-moment responses.
Quick capture
- Customised survey features
- Out-of-the-box templates
- Omnichannel distribution and collection
- Optimised satisfaction metrics
- Visualised insights in dashboard
- Integrated data across systems
- Automatic alerts and triggers
- Customer management dashboard
- Real-time follow-up
Get started with Dynamics 365 Customer Voice
