Dynamics 365 Field Service
Deliver exceptional service
Transform your service operations and improve customer experiences with generative AI, the Internet of Things (IoT), and mixed reality.
Deliver a connected service experience
Personalise experiences
Offer self-service scheduling, automate customer communication, and provide post-engagement surveys to improve customer satisfaction.
Make technicians’ work effortless
Maximise frontline worker productivity with AI-driven assistance, a redesigned mobile app, and remote expert support in the flow of work.
Optimise service operations
Streamline work order management and seamlessly track performance metrics using AI-driven tools to increase first-time fix rates.
How customers are using Field Service
G&J Pepsi optimises employee effectiveness
Learn how G&J Pepsi used Field Service to address priorities and exceed service expectations, maximising revenue and cost savings.
Phillips Corporation boosts field operations
Read how the manufacturing supplier modernised its service operations and increased revenue using Field Service.
Santam cuts waste from surveying process
Discover how the insurance company streamlined the surveying process to reduce the tradeoffs between speed and quality.
UD Trucks gets year-round logistics support
Find out how the manufacturer has accelerated digital transformation in pursuit of its Better Life corporate purpose.
Work more efficiently with Dynamics 365 Field Service
Deliver exceptional service quickly
Get visibility into service appointments, collect pre-service information, and track status updates in real-time in the customer portal from frontline technicians.
Watch demos
Empower frontline workers
Access key workday information at a glance in Microsoft Teams, seamlessly collaborate with remote experts via the Remote Assist app, and resolve issues faster with Copilot.
Improve service operations efficiency
Take advantage of AI assistance and insights to streamline work order creation and seamlessly track performance metrics with real-time reporting.
Recognised as a Leader
Microsoft is named a Leader in the October 2022 Gartner® Magic Quadrant™ for Field Service Management.1
Get started with Dynamics 365 Field Service
Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Try Dynamics 365 Field Service for free
Discover how to deliver exceptional service and earn customers for life. In this trial, you’ll learn how to:
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Increase employee productivity with real-time recommendations.
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Remotely detect and resolve issues before they become a problem.
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Improve proactive service with AI-based suggestions.
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Automatically create and schedule work orders based on triggers.
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Gain customer insights with automated customer surveys.
Dynamics 365 Field Service
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