Dynamics 365 Field Service
Resolve customer issues the first time, every time
Optimise scheduling with AI
Deliver exceptional onsite customer experiences while optimising resources and costs by dispatching technicians when and where they’re needed most.
Ensure a first-time fix resolution
Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.
Customers are transforming with Dynamics 365 Field Service
Siemens Smart Infrastructure reimagines the field service experience
Learn how the company addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings, and industries.
Save costs and increase satisfaction
Increase first-time fix rates and consistently deliver high-quality, predictive, and proactive service with Field Service.
Empowered technicians
- Empowered technicians
- Optimised scheduling
- Connected assets
- Inspections for proactive service
- Always-on Internet of Things (IoT)
- Remote assistance
- Embedded scheduling optimisation
- Schedule to meet service-level agreements
- Predictive travel and work duration
- Asset locations and hierarchy
- Geofencing capabilities
- Customise and monitor asset properties
Gartner Magic Quadrant for Field Service Management
See why Microsoft has been recognised as a Leader in the 2020 Magic Quadrant for Field Service Management and what that means for your IoT efforts.
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