Dynamics 365 Field Service
Deliver exceptional service
Move from reactive to proactive to predictive service using data insights and connected experiences.
Increase worker productivity
Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
Optimise service operations
Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.
Digitally transform with Field Service
G&J Pepsi-Cola Bottlers thirst for innovation
Learn how G&J Pepsi uses Field Service to address priorities and exceed service expectations, maximising revenue and cost savings.
Siemens reimagines field service
Read how Siemens addresses the challenges of urbanization and climate change by connecting energy systems, buildings, and industries.
Burckhardt Compression speeds service
Discover how the company successfully boosted its agility in responding to and resolving service issues out on the high seas.
MacDonald-Miller services smart buildings
Learn how the company is using Internet of Things (IoT) and data analytics as part of its field service management.
Deliver differentiated service engagements
Access the right information at the right time
Increase first-time-fix rates and boost frontline employees’ productivity with:
- Smart route planning.
- Internet of Things (IoT) integration.
- Real-time remote expert collaboration using mixed reality.
Maximise technician utilisation, minimise travel time
Help dispatchers achieve business objectives with:
- Embedded optimisation within the schedule board.
- Schedules to meet service-level agreements (SLAs).
- Predictive travel time and work duration.
Track and manage assets with IoT to reduce downtime
Define attributes that characterise different assets with:
- The ability to pinpoint asset locations and hierarchy.
- Geofencing capabilities.
- Asset health monitoring over time.
Recognised as a Leader
Microsoft is positioned as a Leader in IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment.1
Get started with Dynamics 365 Field Service
How can we help?
Contact a Microsoft partner to:
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See a live demo.
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Set up a free trial.
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Get expert guidance on transforming business processes.
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Learn about purchase options, implementation and deployment.
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Try Dynamics 365 Field Service for free
Discover how to deliver exceptional service and earn customers for life. In this trial, you’ll learn how to:
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Increase employee productivity with real-time recommendations.
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Remotely detect and resolve issues before they become a problem.
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Improve proactive service with AI-based suggestions.
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Automatically create and schedule work orders based on triggers.
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Gain customer insights with automated customer surveys.
Dynamics 365 Field Service
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