Dynamics 365 Field Service resources
Explore analyst research and other resources to learn more about Dynamics 365 Field Service.
Analyst research and tools
See Forrester Consulting: The Total Economic Impact™ of Microsoft Dynamics 365 Field Service.
Microsoft is positioned as a Leader in IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment.
Field Service e-books
Five Ways to Know If Connected Field Service Is Right for Your Business
Nine Ways to Make Your Field Service Organization a Profit Center
Remote Service: Modernise Your Operations with Mixed Reality
A Quick-Start Guide to Building Resiliency with Customers
See Field Service in action
Siemens Smart Infrastructure reimagines the field service experience.
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G&J Pepsi-Cola Bottlers maximises customer service, revenue, and cost savings.
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Clean Energy Fuels runs greener, boosts efficiency, and accelerates productivity.
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Midwest Industrial Supply increases operational efficiency and reduces waste.
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UD Trucks accelerates digital transformation to support customers around the clock.
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Sandvik Coromant combines human and digital intelligence into a predictive analytics solution.
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Penrith City Council gives residents more visibility and reduces wait times for service requests.
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Marabu relies on remote maintenance with HoloLens 2 and Dynamics 365.
Read the storyWebinars
Delivering Exceptional Service Experiences with Field Service and Microsoft Teams
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Increase Productivity and Customer Satisfaction with Field Service
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Adapt to a Rapidly Changing Environment series
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How to Foster Customer Relationships at a Critical Time series
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Keep Consumers Connected with Your Business series
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Exceed Customer Expectations by Offering Always-On Service series
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Gartner Magic Quadrant for Field Service Management, 31 August 2021, Jim Robinson and Naved Rashid.
GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. All rights reserved.
Gartner does not endorse any supplier, product or service depicted in its research publications and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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