Engage with customers through social media
Build your brand
Measure brand reputation
Track sentiment on incoming social posts with automatic sentiment tagging, tailored to your organisation through machine learning.
Receive alerts and notifications
Automatically detect when social post volume or sentiment changes, allowing you to stay ahead of a potential public relations crisis.
Learn what customers are saying about your brand, campaigns, industry, and competitors across multiple social channels with social listening.
Grow and manage your community
Engage your social media communities by identifying, tracking, and connecting with influencers and industry experts.
Understand and address customer needs
Support customers through social
Respond directly to enquiries from social media or escalate to traditional customer service channels to resolve cases without losing context.
Deliver intelligent care
Resolve issues quickly with machine learning, sentiment and intent detection, and automatic routing.
Identify service issues
Analyse social data trends over time to proactively address customer concerns.
Track team performance
Understand how quickly customers receive responses on social, and analyse key team and individual performance metrics.
Sell more effectively
Receive personalised, intelligence-driven recommendations for content to share on LinkedIn, Twitter, or Facebook to build a credible presence.LEARN MORE
Identify purchase intent
Automatically detect purchase intent in social media posts, then route posts as leads to act on buying signals when it matters most.
Engage with your network
Combine the power of Dynamics 365 with LinkedIn Sales Navigator to connect with buyers and engage at scale.LEARN MORE
Empower employees with social intelligence
Filter out the noise
Drill down on social data by topic, sentiment, language, geography, and more to find the conversations that matter most.
Improve customer insight
Connect social media to other Dynamics 365 data for the most up-to-date view of customers and prospects.
Identify purchase intent or complaints easily with built-in tags that improve with your input, or create customised, intelligent tags.