Skip to main content

Dynamics 365 for Customer Service Pricing

SWIPE TO VIEW MORE PLANS

Dynamics 365 for Customer Service Professional

 

$75.60

Per user/month

Dynamics 365 for Customer Service Enterprise

 

$143.60

Per user/month

Best value

Customer Engagement Plan

 

$173.90

Per user/month

Dynamics 365 for Customer Service Professional

 

$75.60

Per user/month

Dynamics 365 for Customer Service Enterprise

 

$143.60

Per user/month

Best value

Customer Engagement Plan

 

$173.90

Per user/month

Compare plans

 

Dynamics 365 for Customer Service

Unlimited named users
Case management
Knowledge management
Mobile
Portal1
Customisation
Unified service desk
Embedded intelligence
Service gamification
Leads (creation only)
Microsoft PowerApps Plan 2
Microsoft PowerBI2
Microsoft Office 365 Integration
Outlook
Exchange
Excel
OneDrive/SharePoint
OneNote

Add-on capabilities

Chat for Dynamics 365
Dynamics 365 Customer Service Insights
Dynamics 365 Customer Insights
Microsoft Forms Pro
Dynamics 365 for Sales
Dynamics 365 for Marketing3
Dynamics 365 for Field Service
Dynamics 365 for Project Service Automation

Dynamics 365 for Customer Service Professional

$75.60

CHECKMARK
Add-on only
Limited
Add-on only
Add-on only
Add-on only
Add-on only

Dynamics 365 for Customer Service Enterprise

$143.60

Add-on only
Add-on only

Customer Engagement Plan

$173.90

Add-on only
Add-on only
1 A minimum of 10 enterprise users
2 Customer Engagement Plan and application subscriptions include an option to embed Power BI content. A separate Power BI licence may be required to configure access to the content.
3 Customers with at least 10 seats of Dynamics 365 Customer Engagement Plan, Dynamics 365 Plans, or both will get the Marketing application with 2,000 contacts. For more information, please see the Dynamics 365 Licensing Guide

Try Dynamics 365 for Customer Service

Screenshot of Dynamics 365 for Customer Service

Request we contact you

Have a Dynamics 365 expert contact you.

SEND A REQUEST