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Dynamics 365 for Customer Service Pricing

  • Dynamics 365 for Customer Service Professional
  • Dynamics 365 for Customer Service Enterprise
  • Customer Engagement Plan

Dynamics 365 for Customer Service Professional

$75.60

Per user/month

Dynamics 365 for Customer Service Enterprise

$143.60

Per user/month

Customer Engagement Plan

$173.90

Per user/month

Compare plans

Dynamics 365 for Customer Service Professional

Dynamics 365 for Customer Service Enterprise

Customer Engagement Plan

Dynamics 365 for Customer Service
Unlimited named users
Case management
Knowledge management
Mobile
Portal1
Add-on only
Customisation
Limited
Unified service desk
Embedded intelligence
Service gamification
Leads (creation only)
Microsoft PowerApps Plan 2
Add-on only
Microsoft Power BI2
Microsoft Office 365 integration
Outlook
Exchange
Excel
OneDrive/SharePoint
OneNote
Add-on capabilities
Chat for Dynamics 365
Add-on only
Add-on only
Dynamics 365 Customer Service Insights
Add-on only
Dynamics 365 Customer Insights
Add-on only
Add-on only
Add-on only
Microsoft Forms Pro
Add-on only
Dynamics 365 for Sales
Dynamics 365 for Marketing3
Dynamics 365 for Field Service
Dynamics 365 for Project Service Automation

1 A minimum of 10 enterprise users

2 Customer Engagement Plan and application subscriptions include an option to embed Power BI content. A separate Power BI licence may be required to configure access to the content.

3 Customers with at least 10 seats of Dynamics 365 Customer Engagement Plan, Dynamics 365 Plans, or both will get the Marketing application with 2,000 contacts. For more information, please see the Dynamics 365 Licensing Guide

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