Elevate your service at every step with AI
Create lasting connections at every touchpoint using generative AI and solutions that help you deliver a seamless customer experience.
Deliver exceptional customer journeys
Personalise the service experience
Make customer experiences feel tailored to them with AI-assisted self-service.
Enable service teams to work faster
Empower service teams to collaborate effortlessly and solve problems quickly with generative AI and actionable insights.
Optimise service operations
Drive efficiency with greater visibility, AI-powered insights, and automation.
Strengthen your customer connections
Deliver omnichannel service
Build trust with customers by delivering seamless experiences across all channels, including conversational AI, live interaction, and self-service solutions.
Resolve customer issues faster
Save agents’ time with Copilot, an AI-powered assistant that helps search for relevant information across trusted websites and internal documents.
Improve case management
Increase employee effectiveness and cross-team collaboration while delivering personalised experiences that drive customer loyalty.
Streamline work order management
Speed time to resolution with Copilot, an AI-powered assistant that accelerates work order creation within Outlook, streamlines technician scheduling, and quickens customer responses.
Explore the Microsoft Digital Contact Center Platform
Make every customer engagement exceptional. Discover how to reduce contact centre complexity with a single platform.
Customers delivering exceptional service
Crafting luxurious service experiences
Natuzzi connected systems to tailor customer journeys and grow unified customer profiles by 68 percent over two years.
Energising service teams
Phihong improved productivity by 50 percent using AI-powered predictive insights into operations and customer service.
Creating top-flight customer journeys
Lufthansa Cargo centralised customer information to save time and provide a 360-degree view of each customer.
Learning to engage new students
The University of Salford increased applications from overseas students by 300 percent while doubling international enrolment by automating key admissions processes.
Transforming CRM in just five months
Siemens Mobility went from CRM evaluation to deployment in just five months in order to keep pace with its highly collaborative sales process.
Explore service and support products
Exceed customer expectations with products designed to work together.
Dynamics 365 Customer Service
Provide seamless, end-to-end customer service experiences for consistent, connected support across all channels.
Dynamics 365 Field Service
Transform your field operations and enhance customer experiences using generative AI, IoT, and mixed reality.
Dynamics 365 Remote Assist
Empower frontline workers to solve service and support issues in real time on HoloLens, Android, or iOS devices.
Dynamics 365 Customer Insights
Use predictive, real-time insights from AI to deliver truly personalised, responsive, and connected customer journeys.
Dynamics 365 Customer Voice
Quickly collect and understand omnichannel feedback to build better customer experiences.
Power Virtual Agents
Quickly create sophisticated, intelligent chatbots to resolve common issues and answer service and support questions around the clock.
Azure Communication Services
Add voice, video, chat, and SMS capabilities to apps and websites with just a few lines of code using this fully managed communication platform.
Microsoft Teams
Chat, meet, call, and collaborate to accomplish more across your service and support teams, plus connect with customers.
Power Automate
Drive efficiency across any service or support workstream by automating repetitive tasks, so your teams can focus on what’s needed most.
Power BI
Connect to and visualise all your customer data using a unified, scalable platform for self-service and enterprise business intelligence.
Azure IoT
Connect to, monitor, and control IoT assets enabling remote service and support scenarios and analysis of collective data for planning.
Azure Synapse Analytics
Query data on your terms using a limitless analytics service that can handle all your customer service and support data needs.
Azure Machine Learning
Accelerate the machine learning lifecycle, analysing customer and product data to provide proactive, predictive service and maintenance.
Azure Bot Service
Build conversational AI experiences—including multilingual and multimodal bots—for any customer engagement scenario.
Explore tailored industry solutions
Delight customers using innovative technologies designed specifically for your industry.
Explore resources for service scenarios
Dynamics 365 Field Service demo video
Learn how Dynamics 365 Field Service transforms service operations with generative AI, IoT, and Mixed Reality.
Define priorities for your customer service evolution
Discover how to make exceptional customer engagement your new standard.
Digitally transform your customer experience
Find out how you can stay ahead of rapidly evolving customer demands to deliver a seamless end-to-end experience.
Learn about the global state of service sophistication
Understand the challenges and opportunities in customer service across the globe, and what organisations can do to improve service operations for tomorrow.
Assess your customer service maturity
Evaluate your organisation’s level of customer service—identify existing gaps and learn how to build a better service experience.
Deliver fast, personalised support
Learn how to add value to every customer interaction, increase satisfaction, and earn loyalty for life.
Learn more about service solutions
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