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Dynamics 365 Customer Insights resources

Browse featured resources from industry analysts and Microsoft in your favourite format.

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Analyst research

IDC MarketScape report logo

IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021–2022 Supplier Assessment

KuppingerCole logo

Read the report from KuppingerCole Analysts: Leadership Compass, Customer Data Platforms, August 2022

451 Research logo

Campari Group Uses Customer Insights to Unify Global Customer Data Silos and Improve Brand Experiences


Delivering Personalised Experiences in Times of Change

Read the e-book

Customer Centricity: A Key Priority Across All Lines of Business

Read the e-book

Buyer’s Guide for CDP: Selecting the Right Customer Data Platform

Read the e-book

The Customer Data Platform Advantage: How CDP Compares to CRM and DMP

Read the e-book

Four Ways Data Helps B2B Personalise at Scale

Read the e-book

Delight Your Customer in Just Three Steps

Read the e-book

How CDP Supports a Seamless Privacy Compliance Posture

Read the e-book

Turn Event Attendees Into Loyal Customers

Read the e-book

Elevate Customer Experiences

Read the e-book


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Get an overview of how Customer Insights powers personalised experiences.

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See a product demo of Customer Insights.

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Go beyond marketing to exceptional experiences.

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Deliver 5-star shopping experiences.

Working professional

Deliver stellar customer service.

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Learn how financial services organisations deliver rewarding experiences.

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See how Tivoli Gardens delights guests using Customer Insights.

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Learn how AEP Energy powers personalisation with Customer Insights.

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Case studies


Chipotle serves up fresh, personalised marketing.

Read the story

Campari Group raises the bar for customer experiences.

Read the story

Eika keeps it local without sacrificing innovation.

Read the story
MVP Health Care

Edible Arrangements finds the personalised sweet spot for customer experience.

Read the story

UNICEF Netherlands turns donors into lifetime supporters.

Read the story

AEP Energy lights up personalised experiences.

Read the story

Dayton Children’s Hospital heals its fragmented data landscape.

Read the story

Marston’s transforms the guest experience with personalised engagement.

Read the story

Webinars and podcasts

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Unlock Your Data to Predict and Personalise Customer Engagement

Watch the webinar
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Redefining Marketing: A Fireside Chat with Microsoft and TTEC

Watch the webinar
Build a Future proof Marketing solution

Build a Future-Proof Marketing Solution

Watch the webinar
The Do’s and Don’ts of Implementing CDPs

The Do’s and Don’ts of Implementing CDPs

Watch the webinar
CDP Institute Image

CDP Institute: Use CDPs to Lay a Foundation for Connected Customer Experiences

Watch the webinar
Future of customer data platforms

Futurum: The Future of Customer Data Platforms

Listen to the podcast


Learn the fundamentals of Customer Insights

Create a unified customer profile in Customer Insights

Explore Microsoft model-driven app integrations

Explore more courses
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Get started with Dynamics 365 Customer Insights

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