Dynamics 365 Customer Insights resources
Browse featured resources from industry analysts and Microsoft in your favourite format.
Analyst research
Microsoft is named a Leader in the September 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms1
Read the report from KuppingerCole Analysts: Leadership Compass, Customer Data Platforms, August 2022
Videos
Uncover new insights to deliver personalised customer experiences.
See how Lynk & Co customised experiences with Customer Insights.
See how Tivoli Gardens delights guests using Customer Insights.
Learn how AEP Energy powers personalisation with Customer Insights.
Customer stories
Northrop & Johnson continues to surpass their clients’ expectations.
Lynk & Co delivers multichannel engagement with high-level personalisation.
Campari personalises customer experiences and builds brand awareness.
ANS finds the sweet spot for transforming customer experience in higher education.
Leatherman gets closer to its customers and grows their business.
Leonard Cheshire unites support for people with disabilities.
Valencia CF creates hyper-personalised, delightful fan experiences.
Business Finland boosts innovation with intelligent data insights.
Trainings and certifications
Discover the Customer Insights Learning Paths
Become a Customer Insights - Journeys Functional Consultant
Get the Customer Insights - Data Certification
Get started with Dynamics 365 Customer Insights
1 Gartner Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Jeff Goldberg, Jeffrey L. Cohen, Matt Wakeman, Alan Antin, 20 September 2023.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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