Dynamics 365 Customer Insights resources
Browse featured resources from industry analysts and Microsoft in your favourite format
Analyst research
Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020
Read the report
Campari Group uses Customer Insights to unify data silos and increase revenue
Read the reportE-books
Delivering Personalised Experiences in Times of Change
Read the e-bookCustomer Centricity: A Key Priority Across All Lines of Business
Read the e-bookBuyer’s Guide for CDP: Selecting the Right Customer Data Platform
Read the e-bookThe Customer Data Platform Advantage: How CDP Compares to CRM and DMP
Read the e-bookWhy CDP Matters in B2B: Consumer Experiences Are Shaping B2B Expectations
Read the e-bookVideos
Get an overview of how Customer Insights powers personalised experiences.
See a product demo of Customer Insights.
Learn how quick-serve restaurants serve up delightful experiences.
See how retailers win customers for life.
Watch how financial services organisations deliver rewarding experiences.
Learn how governments transform citizen experiences.
See how Tivoli delights guests using Customer Insights.
Learn how AEP Energy powers personalisation with Customer Insights.
Case studies
Campari Group raises the bar for customer experiences.
Read the story
MVP Health Care personalises member support and promotes healthy communities.
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Tivoli uses a holistic view of customers to personalise engagement touch points.
Read the story
UNICEF Netherlands turns donors into lifetime supporters.
Read the story
AEP Energy lights up personalised experiences with Customer Insights.
Read the story
Dayton Children’s Hospital heals its fragmented data landscape.
Read the story
TruGreen grows customer lifetime value.
Read the story
Marston’s transforms the guest experience with personalised engagement.
Read the storyWebinars and podcasts
CDP Institute: Use CDPs to Lay a Foundation for Connected Customer Experiences
Watch the webinar
Futurum: The Future of Customer Data Platforms
Listen to the podcast
451 Research: Deliver Connected Experiences with Customer Data Platforms
Watch the webinar
CDP Institute: The Rise of Customer Data Platforms, with David Raab
Listen to the podcast
Personalised Experiences with a 360-Degree View of Your Customers
Watch the webinar
Personalise B2B Experiences with Customer Insights
Watch the webinar
Keep Consumers Connected with Your Business
Watch the webinar
Increase Agility in a Remote Sales Environment
Watch the webinarTraining
Learn the fundamentals of Customer Insights
Create a unified customer profile in Customer Insights
Explore Microsoft model-driven app integrations
Try Dynamics 365 Customer Insights
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