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Dynamics 365 Virtual Agent for Customer Service

One package combining AI-powered chatbot and insights solutions that enable customer service teams to easily identify and automate common support issues—all without writing a single line of code.

Make the benefits of AI real for your business

Reduce costs by empowering your customer service agents to build and update intelligent chatbots that use built-in natural language processing capabilities to engage conversationally with your customers and employees. Improve productivity with AI-driven insights that help you identify and automate emerging or time-consuming customer support issues.

Create customer service virtual agents quickly and easily

Utilise the AI capabilities of Power Virtual Agents to deliver exceptional customer service. Create powerful chatbots that handle and resolve customer issues—without the need for developers or data scientists—by using a guided, no-code graphical interface.

Make better decisions and proactively improve customer satisfaction

Take informed action to improve your customer service experience using AI-driven insights. Measure trends across all channels, identify areas for growth, and improve agent productivity with innovative AI capabilities and features.

Extend the benefits of your virtual agent

Integrate Power Virtual Agents with the products and services you use every day. Choose from hundreds of prebuilt connectors or build custom workflows in Power Automate, or create complex scenarios with Microsoft Bot Framework.

Dynamics 365 Virtual Agent for Customer Service


1,100 USD

Per tenant/month

Includes 2,000 Power Virtual Agents Sessions

Includes 100,000 cases