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See what the industry is saying about Microsoft Dynamics 365

Read the latest reports and reviews from the industry.

Gartner

Source: Hestermann, 22 June 2020

Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises

Gartner, a leading independent research firm, recognised Microsoft Dynamics 365 a Visionary in its 2020 Magic Quadrant for Cloud ERP for Product-Centric Enterprises.

* This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Microsoft.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Forrester

The Forrester Wave™: Customer Service Solutions, Q2 2019

In Forrester’s 33-criterion evaluation of customer service solution providers, they identified the 12 most significant ones — Appian, bpm’online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, and Zendesk — and researched, analysed, and scored them. Microsoft is positioned in the Strong Performers band, with Forrester noting, “ Microsoft is the only Supplier that provides hardware, software, and internet-of-things (IoT) platforms to enable end-to-end customer service.”

Nucleus

Nucleus Research ERP Technology Value Matrix 2020

Nucleus Research recognised Microsoft Dynamics 365 as a Leader in their ERP Technology Value Matrix, in which they assessed more than twenty Enterprise Resource Planning (ERP) solutions on functionality and usability.