Earn customers for life
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalised experiences.
Effortless customer service starts here
Personalise service
Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.
Empower teams
Give your teams the right tools to intelligently handle routine requests and resolve more complex issues.
Unify technology
Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.
Pricing
Dynamics 365 Customer Service Professional
Per user/month
Dynamics 365 Customer Service Enterprise
Per user/month
Chat for Dynamics 365 Customer Service
Per user/month
Requires Enterprise licence
Digital Messaging
Per user/month
Requires Enterprise licence
Dynamics 365 Virtual Agent for Customer Service
From
Per tenant/month
Includes 2,000 Power Virtual Agents Sessions
Includes 100,000 Dynamics 365 Customer Service Insights cases
Customers are transforming with Dynamics 365 Customer Service
Explore additional resources
Gartner Magic Quadrant for the CRM Customer Engagement Center
Gartner positions Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for the CRM Customer Engagement Center.
CRM Watchlist 2020
Microsoft is the highest scorer in the “Winners with Distinction category.”
The Microsoft Global State of Customer Service
Find out what you can do to earn customer loyalty.
Deliver even better customer service with Dynamics 365 integrated solutions
Dynamics 365 Customer Service Insights
Use AI-driven insights to make better decisions and proactively improve customer satisfaction.
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