Explore how customers are using Dynamics 365 for Customer Service
Explore prebuilt solutions from Microsoft and our partners on AppSource
ScreenMeet for Support
Provide enterprise remote support for the customer experience service evolution.
Power IT service management with Dynamics® 365.
Five9 Cloud Contact Center
Enable computer telephony integration (CTI) screen pops for Dynamics CRM
AvePoint Citizen Services
Modernize incident and case management to better serve the constituents you support.
DXC Health360 Engagement Center
Build great patient relationships with Health360 Engagement Center.
Explore additional resources
The Total Economic ImpactTM of Microsoft Dynamics 365 for Customer Service
See how six diverse companies became more efficient and drove higher customer retention and engagement.
Gartner Magic Quadrant for the CRM Customer Engagement Centre
Gartner positions Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for the CRM Customer Engagement Centre.
The Microsoft 2018 Global State of Customer Service
Find out what you can do to earn customer loyalty.