Dynamics 365 Customer Service pricing
Provide seamless, end-to-end customer service experiences to deliver consistent, connected support across channels.
Dynamics 365 Customer Service Professional
50 USD
Per user/month
Core Customer Service capabilities
Dynamics 365 Customer Service Enterprise
95 USD
Per user/month
Advanced Customer Service capabilities
Customer Service Add-ins
Digital Messaging Add-in for Dynamics 365 Customer Service
75 USD
Per user/month
Rich omnichannel engagement across digital messaging channels
- Requires Enterprise licence
Chat Add-in for Dynamics 365 Customer Service
60 USD
Per user/month
Live chat omnichannel engagement between customers and agents
- Requires Enterprise licence
Related products
Compare Customer Service products
Easily identify the product that is best-suited to your business needs.
Dynamics 365 Customer Service
Limited
Included
Add-in
|
Dynamics 365 Customer Service Professional
|
Dynamics 365 Customer Service Enterprise
|
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|---|---|---|
| Unlimited named users |
|
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| Case management |
|
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| Knowledge management |
|
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| Mobile |
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| Unified service desk |
|
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| Embedded intelligence |
|
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| Context-driven suggestions |
|
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| Service gamification |
|
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| Analytics and KPI reporting |
|
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| Leads (creation only) |
|
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| Multisession support |
|
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| Microsoft Power BI1 |
|
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| Portals |
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| Customisation and extensibility | ||
| Application customisations |
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| Custom applications3 (Microsoft Power Apps) |
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| Workflow automation4 (Microsoft Power Automate) |
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| Microsoft 365 integration | ||
| Outlook |
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| Exchange |
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| Excel |
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| OneDrive/SharePoint |
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| OneNote |
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| Add-in capabilities | ||
| Digital messaging2 |
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| Chat2 |
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1
Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI licence may be required to configure access to the content.
2
For more information, please see the Dynamics 365 Licensing Guide.
3
Applies to custom applications within the same environment as the Dynamics 365 application.
4
Applies to workflows that map to the context of the Dynamics 365 application.
Included in all Dynamics 365 applications
Data security
99 percent or above uptime SLA
Works with Office 365 and LinkedIn
Intelligent technologies
Phone and web support
Announcing native voice for Dynamics 365 Customer Service
One solution delivers consistent, connected support across all channels.