Scale operations with Dynamics 365 Customer Service Professional
Streamline support with a solution that simplifies processes and improves customer experiences.
Enable self-service portals so customers can resolve issues independently. Continuously improve experiences with insights into customer satisfaction.
Empower your team
Accelerate onboarding and reduce escalations with intuitive agent experiences. Ensure agents resolve issues quickly with knowledge-driven case management.
Gain actionable insights
Use insights to optimise agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
Dynamics 365 Customer Service Professional resources
Transform your business with Customer Service Professional
Learn how to consistently deliver exceptional service, drive connected experiences, and empower agents with the right tools at the right time.
Explore the global state of customer service
Discover how to proactively deliver better customer experiences with the insights on worldwide customer service trends in this Microsoft research report.
Adapt to a rapidly changing environment
Learn how to adapt quickly to strengthen engagement with employees and customers in this webinar series.
Fostering customer relationships at a critical time
Watch this webinar series to help your organisation respond to changes in real time and achieve long-term success.
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