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Dynamics 365 Customer Voice

Understand your customers to build better experiences

Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution.

What’s new

Personalize experiences throughout the customer journey with real-time surveys and follow-up actions.

Listen to your customers where they are

Capture feedback immediately across channels with personalised surveys to continuously track customers’ perception of your services and products.

Maximise insights for deeper connections

Uncover customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.

Integrate data across your organisation

Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.

Respond quickly to build customer relationships

Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.

Tracking customer sentiment to drive business opportunities

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Apollo Travel anticipates customer needs

Learn how Europe’s largest travel company improved customer engagement and the customer experience while creating repeat business with Dynamics 365 Customer Voice.

Know your customers

Turn raw data into deeper insights, share data across systems, and build brand loyalty by accelerating in-the-moment responses.

  • Increased understanding
  • Strong connections
  • Customised survey features
  • Out-of-the-box templates
  • Omnichannel distribution and collection
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  • Optimised satisfaction metrics
  • Visualised insights in dashboard
  • Integrated data across systems
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  • Automatic alerts and triggers
  • Customer management dashboard
  • Real-time follow-up
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Learn more about Voice of Customer trends

Explore The Top 10 Trends Among VoC Leaders, a Forrester Research report.

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