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Dynamics 365 Field Service capabilities

Transform your service operations and improve customer experiences with generative AI, Internet of Things (IoT) and mixed reality.

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Related applications

  • Make agents’ work easier

  • Enable intelligent self-service

  • Optimise service operations

  • Help remote employees work together

  • Use mixed-reality collaboration

  • Get instant access to experts

  • Reduce errors and increase safety

  • Close knowledge gaps

  • Adapt to your work in real time

  • Manage the entire asset lifecycle

  • Create a smart, connected factory

  • Automate and optimise fulfilment

Microsoft AppSource solutions for Field Service

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1Gartner Magic Quadrant for Field Service Management, 24 October 2022, Jim Robinson and Leif-Olof Wallin. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.