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Transform field service with Dynamics 365
Move from reactive to proactive field service
Deliver seamless end-to-end field service with machine learning, mixed reality, and Internet of Things (IoT) technology.
Delight your customers
Deliver connected and rich customer experiences
Make it easy for customers to schedule service, monitor the progress of their request, and accelerate resolution.
Deliver proactive solutions with IoT
Transform service with predictive maintenance
Transform maintenance by equipping technicians with predictive IoT tools designed for proactive, outcome-based solutions.
Automatically match work orders to the right technician
Optimise resource scheduling with built-in intelligence
Reduce downtime and optimise service quality using connective intelligence to align work orders, resources, and customer preferences.
Help field techs deliver better service
Empower field technicians with world-class technology
Resolve issues on the first visit using Azure IoT, machine learning, and mixed reality technologies.
Use mixed reality to enhance field service
Dynamics 365 Remote Assist
Empower technicians to collaborate more efficiently by working together from different locations with Remote Assist on HoloLens, Android, or iOS devices.Learn more
Dynamics 365 Guides
Help employees learn new skills faster with Guides on HoloLens devices—no coding required.Learn more
Deliver proactive service with Microsoft Cloud for Manufacturing
Reduce operational costs and deliver seamless end-to-end service with a connected field service solution.