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Dynamics 365 Intelligent Order Management

Dynamics 365 Intelligent Order Management

Turn order fulfillment into a competitive advantage

Meet your growing digital commerce needs and scale easily while supporting the latest fulfillment methods.

Adapt quickly and fulfil efficiently

Deliver on your order promise

Automate and optimise fulfilment using AI and real-time stock, proactively overcome disruptions by reconfiguring order flows, and rapidly scale with prebuilt connectors.

Automate and optimise fulfilment

Use rule-based fulfilment orchestration, with real-time stock and AI, to optimise order flows with effective exception handling.

Manage the entire order lifecycle

Gain real-time insights into every order, from intake to delivery, using customisable integrated dashboards.

Adapt quickly to changing business models

Easily model and automate responses to fulfillment constraints using the embedded drag-and-drop policy designer to configure order flows.

Get up and running quickly

Scale order management using prebuilt connectors to enterprise resource planning (ERP), order intake, fulfillment, and delivery partners.

Enhance your customers' experience

Increase customer satisfaction by providing greater flexibility, improved transparency, and on-time delivery every time.

Frictionless fulfillment orchestration

Centrally manage orders from capture to fulfillment using real-time omnichannel stock data, AI, and machine learning.

  • Intelligent fulfillment
  • Real-time visibility
  • Prebuilt platform connectors
  • Integrates with existing systems
  • Scales without limits in the cloud
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  • Event-driven orchestration
  • AI and rules-based fulfillment
  • Streamlined returns management
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  • Actionable fulfillment insights
  • Omnichannel stock data
  • Single view across the organisation
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Bring together your entire stack with connectors* for hundreds of destinations

* Separate licences may be required

Get started with Dynamics 365 Intelligent Order Management