To take advantage of IoT and mobility advances to detect, troubleshoot, and resolve issues on-site or remotely.
To enhance hands-free and mobile experiences, enable mixed reality-based training, and provide on-site guidance for technicians.
To enable location-aware, intelligent scheduling to optimise resource use.
To enable customers to expand their service offerings resulting in new revenue streams.
Dynamics 365 Field Service roadmap
Prerelease product or features may be substantially modified before commercial release. This roadmap represents a product view and isn’t indicative of final licensing of individual features. Microsoft makes no warranties, express or implied, with respect to the information provided.