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Dynamics 365 Sales resources

Industry and customer recognition

Gartner once again names Microsoft Dynamics 365 Sales a Leader in 2020 Magic Quadrant for Sales Force Automation.

Gartner once again names Microsoft Dynamics 365 Sales a Leader in 2020 Magic Quadrant for Sales Force Automation.

Microsoft is the highest scorer in the Watchlist 2020 Winners with Distinction category.

Microsoft is the highest scorer in the Watchlist 2020 Winners with Distinction category.

Microsoft is a February 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management.

Microsoft is a February 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management.

Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

E-books

Three Ways Sales and Marketing Alignment Reduces Costs

Building and Strengthening Relationships in Today’s Sales Environment

Delivering Personalised Experiences in Times of Change

6 Strategies to Boost Sales Productivity

Give Your Sales Team the Winning Edge

Videos

Watch video on Adaptive selling in Dynamics 365 Sales

Adaptive selling in Dynamics 365 Sales

Watch video on How to accelerate digital selling with Dynamics 365

How to accelerate digital selling with Dynamics 365

Watch video on Drive accountability with advanced forecasting in Dynamics 365 Sales

Drive accountability with advanced forecasting in Dynamics 365 Sales

Watch video on Coach your team with conversation intelligence in the Dynamics 365 Sales Insights add-in

Coach your team with conversation intelligence in the Dynamics 365 Sales Insights add-in

Podcasts

The future of sales is digital, with Mary Shea

The future of sales is digital, with Mary Shea

Rebuilding your business online, with Richard Wang

Rebuilding your business online, with Richard Wang

Transforming sales and leading with empathy, with Chris Weber

Transforming sales and leading with empathy, with Chris Weber

Reports

Learn how AI propels sales and marketing in this report by Harvard Business Review Analytic Services.

Gain insights on how to achieve sales goals by combining personalised customer relationships and strategic use of data.

Nucleus Research expects customers using Dynamics 365 Sales and LinkedIn Sales Navigator to see a 15 percent increase in sales productivity.

Customer stories

Grant Thornton responds to crisis and adapts business processes with Dynamics 365.

Grant Thornton responds to crisis and adapts business processes with Dynamics 365.

Lufthansa Industry Solutions simplifies sales processes with Dynamics 365.

Lufthansa Industry Solutions simplifies sales processes with Dynamics 365.

Rockwell Automation brings visibility and new capabilities to sellers with Dynamics 365.

Rockwell Automation brings visibility and new capabilities to sellers with Dynamics 365.

Startup L&T-NxT supercharges its global sales with fast implementation of Dynamics 365.

Startup L&T-NxT supercharges its global sales with fast implementation of Dynamics 365.

Grant Thornton closes new opportunities faster with Dynamics 365 Sales Insights and AI.

Grant Thornton closes new opportunities faster with Dynamics 365 Sales Insights and AI.

Ecolab delivers a compelling vision using mixed reality from Dynamics 365.

Ecolab delivers a compelling vision using mixed reality from Dynamics 365.

HP grows its sales pipeline related to Dynamics 365 and LinkedIn by 6,500 percent in four months.

HP grows its sales pipeline related to Dynamics 365 and LinkedIn by 6,500 percent in four months.

AEP Energy powers personalisation with Dynamics 365 Customer Insights.

AEP Energy powers personalisation with Dynamics 365 Customer Insights.

Argusi increases sales with Dynamics 365 Sales Professional.

Argusi increases sales with Dynamics 365 Sales Professional.

Leerwerkloket combats unemployment with Dynamics 365 Sales Professional.

Leerwerkloket combats unemployment with Dynamics 365 Sales Professional.

Northrop & Johnson boosts sales and marketing efforts with Dynamics 365.

Northrop & Johnson boosts sales and marketing efforts with Dynamics 365.

Team Rubicon serves communities during crisis with Dynamics 365.

Team Rubicon serves communities during crisis with Dynamics 365.

Webinars

Grant Thornton better serves customers remotely with Dynamics 365 Sales

Grant Thornton better serves customers remotely with Dynamics 365 Sales

Adapt to a Rapidly Changing Environment

Adapt to a Rapidly Changing Environment

Build Relationships at Scale Webinar: Episode 2

Turn Prospects into Engaged Customers webinar series

Episode 1: Nurture More Demand

Episode 2: Build Relationships at Scale

Turn Prospects into Engaged Customers webinar series

Episode 2: Build Relationships at Scale

Episode 3: Personalise Buyer Experiences

Turn Prospects into Engaged Customers webinar series

Episode 3: Personalise Buyer Experiences

Episode 4: Make Insight-Driven Decisions

Turn Prospects into Engaged Customers webinar series

Episode 4: Make Insight-Driven Decisions

Episode 1: Understand and Engage Customers in Uncertain Times

How to Foster Customer Relationships at a Critical Time webinar series

Episode 1: Understand and Engage Customers in Uncertain Times

Episode 2: Lead Your Sales Team Through a Crisis Today and in the Future

How to Foster Customer Relationships at a Critical Time webinar series

Episode 2: Lead Your Sales Team Through a Crisis Today and in the Future

Episode 3: Adapt to Customer Needs to Earn Loyalty and Trust

How to Foster Customer Relationships at a Critical Time webinar series

Episode 3: Adapt to Customer Needs to Earn Loyalty and Trust

Modernise Your Sales Productivity in Hours, Not Days

Modernise Your Sales Productivity in Hours, Not Days

Igniting SMB Growth with Exceptional Customer Experiences

Igniting SMB Growth with Exceptional Customer Experiences

Training and certifications

Discover the business value of Dynamics 365 Sales

Get an overview of Dynamics 365 Sales Professional

Become a Microsoft Certified Dynamics 365 Sales Functional Consultant Associate

Take the next step

Take the next step