Dynamics 365 Customer Insights capabilities
Transform your customer data to drive understanding, reveal actionable insights, and personalize connected customer experiences.

Unified customer data and 360-degree customer views
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Learn more about the capabilities of Customer Insights.

"We can be faster about getting insights about our donors. We can act fast on our data."
Michiel van Straten,
Senior Data Analyst, UNICEF Netherlands

"The packaged solution, with artificial intelligence and machine learning, enables us to quickly and easily unify customer data scattered across multiple systems."
Bernt Bisgaard Caspersen,
Head of Solution Team and Architecture, Tivoli

"Customer Insights is going to help us match up what offering makes sense for what segment."
Evan Howell,
Director of Sales Initiatives and Market Analytics, AEP Energy
Related applications

Personalize communications and create seamless customer journeys by activating contextual insights and segments in a marketing automation solution.

Bring in direct customer feedback from survey data to enhance customer profiles using Dynamics 365 Customer Voice.

Connect your data with Power BI to model and visualize insights about your customers using rich interactive reports and dashboards.
Bring together your entire stack with connectors* for hundreds of destinations






* Separate licenses may be required

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