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Dynamics 365 Customer Insights resources

Browse featured resources from industry analysts and Microsoft in your favorite format

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Person working on a laptop in workplace

Analyst research

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Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020

IDC logo

Personalization and Privacy at Scale: The Key to Customer Experience

451 Research logo

Campari Group uses Customer Insights to unify data silos and increase revenue

E-books

Delivering Personalized Experiences in Times of Change

Read the e-book

Customer Centricity: A Key Priority Across All Lines of Business

Read the e-book

Buyer’s Guide for CDP: Selecting the Right Customer Data Platform

Read the e-book

The Customer Data Platform Advantage: How CDP Compares to CRM and DMP

Read the e-book

Four Ways Data Helps B2B Personalize at Scale

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Delight Your Customer in Just Three Steps

Read the e-book

How CDP Supports a Seamless Privacy Compliance Posture

Read the e-book

Turn Event Attendees Into Loyal Customers

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Elevate Customer Experiences

Read the e-book

Videos

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Get an overview of how Customer Insights powers personalized experiences.

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See a product demo of Customer Insights.

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Learn how quick-serve restaurants serve up delightful experiences.

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See how retailers win customers for life.

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Watch how financial services organizations deliver rewarding experiences.

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Learn how governments transform citizen experiences.

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See how Tivoli Gardens delights guests using Customer Insights.

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Learn how AEP Energy powers personalization with Customer Insights.

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Case studies

Campari

Chipotle serves up fresh, personalized marketing.

Read the story
Campari

Campari Group raises the bar for customer experiences.

Read the story
Tivoli

Tivoli Gardens uses a holistic view of customers to personalize engagement touchpoints.

Read the story
MVP Health Care

MVP Health Care personalizes member support and promotes healthy communities.

Read the story
Unicef

UNICEF Netherlands turns donors into lifetime supporters.

Read the story
Aep

AEP Energy lights up personalized experiences with Customer Insights.

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Dayton Children's

Dayton Children’s Hospital heals its fragmented data landscape.

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Marstons

Marston’s transforms the guest experience with personalized engagement.

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Webinars and podcasts

The Do’s and Don’ts of Implementing CDPs

The Do’s and Don’ts of Implementing CDPs

Watch the webinar
CDP Institute Image

CDP Institute: Use CDPs to Lay a Foundation for Connected Customer Experiences

Watch the webinar
Future of customer data platforms

Futurum: The Future of Customer Data Platforms

Listen to the podcast
451 Research: Deliver Connected Experiences with Customer Data Platforms

451 Research: Deliver Connected Experiences with Customer Data Platforms

Watch the webinar
CDP Institute: The Rise of Customer Data Platforms, with David Raab

CDP Institute: The Rise of Customer Data Platforms, with David Raab

Listen to the podcast
Keep Consumers Connected with Your Business

Keep Consumers Connected with Your Business

Watch the webinar
Increase Agility in a Remote Sales Environment

Increase Agility in a Remote Sales Environment

Watch the webinar series

Training

Learn the fundamentals of Customer Insights

Create a unified customer profile in Customer Insights

Explore Microsoft model-driven app integrations

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Try Dynamics 365 Customer Insights

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