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Create better customer service experiences

Build loyalty and reduce service costs with Microsoft Dynamics 365 AI for Customer Service—get actionable insights into critical performance metrics and emerging trends, and use virtual agents to quickly resolve support issues.

Make AI real with deep insights and virtual agents

Take informed action and improve the service experience using out-of-the-box insights. Empower customer service teams to easily create and deploy virtual agents in minutes.

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Build loyalty

Quickly identify and respond to current and emerging trends with built-in artificial intelligence (AI). Proactively address issues before they impact customers with the help of predictive insights.


Improve satisfaction

Reduce wait times, improve resolution rates, and increase customer satisfaction. Evaluate contact center health at a glance and improve agent performance through AI-driven insights.

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Increase operational efficiency

Quickly evaluate and respond to key performance indicators with out-of-the-box dashboards. Identify opportunities for improvement and impact using performance insights across channels.


Reduce agent workload

Free up human agents to work on high-value interactions. Use a simple, no-code user interface to create virtual agents that deploy in minutes to handle common support cases.

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Dynamics 365 AI for Customer Service coming soon

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