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Microsoft Dynamics 365 AI

Enable the people closest to business challenges to resolve them using intelligent apps.

Make the benefits of AI a reality for your business

Clear a path toward digital transformation with AI, regardless of your organization’s expertise. Whether your focus is on accelerating a single process or disrupting your entire industry, get there by making AI accessible and useful throughout your business. With Dynamics 365 AI, every group has the freedom to solve problems and make decisions on their own with the help of intelligent tools.

Transform on your terms

Simplify AI adoption with intuitive interfaces, detailed guidance, and apps that integrate seamlessly together for a streamlined experience.

Remove business silos

Gain a deeper understanding of your customers and organization by unifying relationships, processes, and data across apps.

Get in-depth insights

Make each touchpoint more relevant and responsive with proactive, data-driven insights into customer needs and behaviors.

Adapt to your needs

Easily adjust AI functionality for greater agility and faster adaptation to your market and customers.

Explore Dynamics 365 AI offerings

Dynamics 365 Sales Insights

Increase sales and improve decision making with AI-powered insights fueled by customer data.

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Dynamics 365 Customer Insights

Gain a 360-degree view of customers and discover insights that drive personalized customer experiences.

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Dynamics 365 Customer Service Insights

Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.

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Dynamics 365 Virtual Agent for Customer Service

Resolve customer issues quickly with intelligent, adaptable virtual agents.

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Dynamics 365 Fraud Protection

Help protect your e-commerce business—and your customers—against fraud and improve your shopping experiences.

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Dynamics 365 Connected Store

Make your retail stores more efficient and engaging by turning observational data into insightful recommendations.

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Dynamics 365 Product Insights

Transform the way you develop, market, sell, and support your products and services with real-time insights that show you how customers use them.

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Dynamics 365 Finance Insights

Enable organizations to more effectively manage cash flows using customer payment recommendations, intelligent budget proposals, and cashflow forecasting.

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