Dynamics 365 Virtual Agent for Customer ServicePreview
Provide better customer service with intelligent, adaptable virtual agents. Enable customer service experts to easily create and enhance bots with AI-driven insights.
Make the benefits of AI real for your business
Deliver rich, personalized bot conversations to resolve customer issues quickly and with the best possible solution. Improve productivity with AI-driven insights that help you identify time-consuming customer support issues and reduce costs by automating common support inquiries.
Create customer service virtual agents quickly and easily
Create, test, and launch bots using a guided, no code graphical interface and easy-to-use templates. Apply strategies from successful interactions to refine conversation paths as needed.
Offer personalized customer experiences
Equip bots with detailed customer history so they can tailor engagement based on previous interactions and take action to solve problems on their own.
Monitor and improve bot performance
Keep an eye on metrics with built-in dashboards, identify new and high-volume support topics, and get in-depth AI-driven insights to improve bot performance.
Streamline workflows and integration
Create efficient workflows and integrate with hundreds of services and systems out-of-the-box or through easy-to-add custom connectors using Microsoft Flow.
Better together
Offer exceptional service across all channels with integrated customer service solutions.
Dynamics 365 for Customer Service
Manage every aspect of your customer service operations and make continuous improvements.
Learn moreDynamics 365 Customer Service Insights
Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.
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