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Dynamics 365 Virtual Agent for Customer ServicePreview

Provide better customer service with intelligent, adaptable virtual agents. Enable customer service experts to easily create and enhance bots with AI-driven insights.

Make the benefits of AI real for your business

Deliver rich, personalized bot conversations to resolve customer issues quickly and with the best possible solution. Improve productivity with AI-driven insights that help you identify time-consuming customer support issues and reduce costs by automating common support inquiries.

Create customer service virtual agents quickly and easily

Create, test, and launch bots using a guided, no code graphical interface and easy-to-use templates. Apply strategies from successful interactions to refine conversation paths as needed.


Offer personalized customer experiences

Equip bots with detailed customer history so they can tailor engagement based on previous interactions and take action to solve problems on their own.


Monitor and improve bot performance

Keep an eye on metrics with built-in dashboards, identify new and high-volume support topics, and get in-depth AI-driven insights to improve bot performance.


Streamline workflows and integration

Create efficient workflows and integrate with hundreds of services and systems out-of-the-box or through easy-to-add custom connectors using Microsoft Flow.

Better together

Offer exceptional service across all channels with integrated customer service solutions.

Dynamics 365 for Customer Service

Manage every aspect of your customer service operations and make continuous improvements.

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Dynamics 365 Customer Service Insights

Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.

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