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Dynamics 365 Virtual Agent for Customer ServicePreview

Provide exceptional customer service with intelligent, adaptable virtual agents. Enable customer service experts to easily create and enhance bots with AI-driven insights.

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Make the benefits of AI real for your business

Deliver rich, personalized bot conversations to resolve customer issues quickly and effectively any time of the day, any day of the week. Empower your customer support specialists and subject matter experts—the people closest to the customer—to build and update your bot. Reduce costs by automating common questions, and free up agent time to focus on more complex cases.

Create customer service virtual agents quickly and easily

Enable your customer service teams to create powerful bots using a guided, no-code graphical interface—all without the need for data scientists or developers.


Monitor and improve bot performance

Keep an eye on how your bots are performing by using conversational metrics and dashboards. Get in-depth AI-driven insights to improve bot performance.


Allow the bot to take action

Enable the bot to take action on the customer’s behalf. Easily integrate your bot with hundreds of services and systems out of the box or create custom workflows using Microsoft Flow.

Explore additional resources

Get started quickly, browse business scenarios and use cases, and get product updates.

Learn about current market availability and future expansion.

Learn how to easily automate your common support cases with Virtual Agent.

Virtual Agent—even better with Dynamics 365 integrated customer service solutions

Offer exceptional service across all channels, and discover additional AI-driven insights.

Dynamics 365 for Customer Service

Manage every aspect of your customer service operations, and make continuous improvements.

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Dynamics 365 Customer Service Insights

Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.

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