Dynamics 365 Virtual Agent for Customer Service
One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights enabling customer service teams to easily identify and automate common support issues using intelligent chatbots – all without having to write code.
Make the benefits of AI real for your business
Reduce costs by empowering your customer support specialists —the people closest to the customer—to build and update chatbots that engage conversationally with your customers and employees. Improve productivity with AI-driven insights that help you identify and automate emerging or time-consuming customer support issues.
Create customer service virtual agents quickly and easily
Utilize the capabilities of Power Virtual Agents to deliver exceptional customer service. Create powerful chatbots—without the need for developers or data scientists—by using a guided, no-code graphical interface.
Make better decisions and proactively improve customer satisfaction
Take informed action to improve your customer service experience using out-of-the-box insights. Measure performance over time across all channels, identify areas for growth, and improve productivity with innovative AI capabilities and features.
Empower virtual agents to take action
Integrate Power Virtual Agents with the products and services you use every day using hundreds of prebuilt connectors, by building custom workflows using Power Automate, or creating complex scenarios with Microsoft Bot Framework.
Two leading customer service solutions at one low price
Dynamics 365 Virtual Agent for Customer Service
Base
Per tenant/month
Includes 2,000 Power Virtual Agents Sessions
Includes 100,000 Dynamics 365 Customer Service Insights cases
Learn more about our combined offering capabilities
Power Virtual Agents
Easily create and maintain intelligent chatbots without having to code. Microsoft Power Virtual Agents enables you to engage conversationally with your customers and employees.
Learn moreDynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Learn more