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Dynamics 365 Virtual Agent for Customer Service Coming Soon

Provide exceptional customer service with intelligent, adaptable virtual agents. Enable customer service experts to easily create and enhance bots with AI-driven insights.

Make the benefits of AI real for your business

Deliver rich, personalized bot conversations to resolve customer issues quickly and effectively any time of the day, any day of the week. Empower your customer support specialists and subject matter experts—the people closest to the customer—to build and update your bot. Reduce costs by automating common questions, and free up agent time to focus on more complex cases.

Create customer service virtual agents quickly and easily

Easily create intelligent bots using a guided, no-code graphical interface—without the need for data scientists or developers. Take advantage of the capabilities of Power Virtual Agent to deliver exceptional customer service.


Measure and improve bot performance

Monitor how your bots are performing by using conversational metrics and dashboards, and get in-depth, AI-driven insights to improve their performance.


Allow the bot to take action

Enable the bot to take action on the customer’s behalf. Easily integrate your bot with hundreds of services and systems out of the box or create custom workflows using Power Automate.