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Microsoft has been named one of the 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management. Gartner Peer Insights Customers’ Choice recognizes the vendors who received both the highest number of reviews and the highest overall user ratings from verified end-user professionals. Criteria include an overall rating (out of 5.0) equal to or higher than the mean rating for the market and more than 50 approved reviews over the last 12 months. Microsoft received an overall Peer Insights rating of 4.4 for CRM Lead Management.
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Source: Hestermann, 22 June 2020
Gartner, a leading independent research firm, recognized Microsoft Dynamics 365 a Visionary in its 2020 Magic Quadrant for Cloud ERP for Product-Centric Enterprises.
Once again, Gartner has positioned Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for Sales Force Automation, based on its completeness of vision and ability to execute in the sales force automation market. Gartner notes, “Vendors improved AI for data capture, predictive analytics and relationship intelligence in the past year.”
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