Dynamics 365 Commerce capabilities
Foster lasting relationships through intelligent tools that strengthen your brand.
- Deliver a seamless, unified shopping experience
- Offer consistent, frictionless customer engagement
- Provide choice and convenience
- Create and manage sales promotions
Deliver a seamless, unified shopping experience
Connect digital, in-store, and back-office operations on an omnichannel commerce platform.
Offer consistent, frictionless customer engagement
Empower customers to decide when, how, and where they want to purchase—on any device, and across online and offline channels.
Provide choice and convenience
Let customers buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.
Create and manage sales promotions
Centrally manage promotions across all channels, organized by store, catalog, or customer affiliation with accurate, real-time omnichannel sales and cost data.
- Personalize customer experiences
- Expand customer choice
- Get a 360-degree view of your customer
- Empower your employees
Personalize customer experiences
Enhance customer experiences across shopping channels, helping exceed customer expectations through tailored product selections.
Expand customer choice
Deliver endless aisles purchasing options by offering customers access to your full product catalog whether in store or online, regardless of stock levels or location.
Get a 360-degree view of your customer
Works seamlessly with Dynamics 365 Customer Insights Insights to connect physical and digital storefronts, giving you a single view of transactions, observational data, and behavioral data for your customers.
Empower your employees
Foster lasting relationships through AI-driven recommendations, insights, and loyalty programs.
- Create engaging, intelligent, digital storefronts
- Better engage shoppers
- Streamline management across channels
- Quickly test and evolve your digital channels
Create engaging, intelligent, digital storefronts
Quickly launch websites through drag-and-drop content authoring with an easy-to-use visual page builder.
Better engage shoppers
Deliver personalized, appealing web experiences with content-driven commerce strategies.
Streamline management across channels
Get a single view of content, assets, promotions, inventory, and pricing across physical and digital channels
Quickly test and evolve your digital channels
Take advantage of experimentation and personalization tools supported through the Optimizely experimentation platform.
- Improve attach and increase basket of goods
- Increase revenue and protect your reputation
- Increase customer conversion rates
- Help customers find products easily
- Ensure accessibility for every customer
Improve attach and increase basket of goods
Cross-sell and upsell products using AI-based recommendations that help customers to easily and quickly discover products that are relevant to them.
Increase revenue and protect your reputation
Works seamlessly with Dynamics 365 Fraud Protection to decrease fraud, reduce operational expenses, and increase bank acceptance rates.
Increase customer conversion rates
Utilize AI-moderated ratings and reviews that improve product selection and accelerate purchase decisions.
Help customers find products easily
Take advantage of intelligent, context-aware product search powered by Microsoft Bing for Commerce that helps customers search online and in-store.
Ensure accessibility for every customer
Verify page content accessibility using Commerce authoring tools and Accessibility Insights to ensure that every customer can easily access page content.
- Maximize profitability
- Get an accurate view of inventory
- Enhanced decision making
- Accurately forecast customer demand
Enhance clienteling through modern retail POS and AI-driven recommendations, highlighting the right products at the right time and price.
Get an accurate view of inventory
Centrally track product information, categories, assortment, and pricing across channels.
Enhanced decision making
Make informed, cost-effective inventory supply decisions with advanced analytics and machine learning.
Accurately forecast customer demand
Utilize actionable insights provided by historical sales and purchase data to meet customer needs.
- Create seamless customer journeys
- Maximize customer conversions
- Rapidly respond to customer needs
- Boost customer satisfaction
Create seamless customer journeys
Easily orchestrate personalized multichannel journeys by using Commerce with Dynamics 365 Marketing.
Maximize customer conversions
Take advantage of customized, authentic e-commerce experiences and rich, engaging product pages to reduce customer-abandoned carts.
Rapidly respond to customer needs
Quickly create sophisticated, AI-powered chatbots that can resolve common issues and answer questions 24 hours a day.
Boost customer satisfaction
Support customer inquiries and post-sales experiences with intuitive tools for call center and service center management.
- Rapidly start and deploy API-first commerce
- Quickly and easily customize your solution
- Meet your business needs around the globe
- Proactively safeguard your data
Rapidly start and deploy API-first commerce
Support traditional, new, and emerging channels by using an agile, API-driven headless commerce engine to help you adapt to current and emerging needs.
Quickly and easily customize your solution
Employ a configurable and extensible platform that expands and grows to fit your business needs.
Meet your business needs around the globe
Rapidly expand and grow your business with flexible deployment options whether on-premises, in the cloud, or at the edge.
Proactively safeguard your data
Take advantage of cohesive security management and comprehensive compliance coverage that empowers you to run your business with confidence.
Get the most out of retail commerce with a unified solution
"Dynamics 365 gives our customers the ability to buy online, return in-store, and take advantage click-and-collect, while simultaneously supporting our global colleagues to make smarter and more accurate decisions."
Jackie Reid Program Lead, Project Reboot, Dr. Martens
"We can see how often a customer shops with us and how much they spend. It really informs how we should be speaking to each customer and what products and services to offer in the future."
Sarah Metcalf Hamper Buyer, Fortnum & Mason
Announcing B2B e-commerce capabilities for Dynamics 365 Commerce
Bring together B2B and B2C e-commerce on a single platform to deliver relevant, impactful purchasing experiences.
Connect Commerce with a real-time CDP to gain a 360-degree view.
Predict customer needs using built-in AI.
Power seamless personalized experiences across all touchpoints.
Increase your revenue.
Protect your reputation.
Take an innovative approach.
Use real-time observational data.
Improve in-store operations.
Provide optimal shopping experiences.
Help protect your teams.
Streamline your return to the workplace.
Deploy in as little as 60 minutes.
Explore add-on solutions on AppSource
Extend Dynamics 365 Commerce capabilities with prebuilt solutions from Microsoft and our partners.