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Dynamics 365 Customer Service capabilities

Exceed customer expectations by delivering exceptional service on any channel.


Introducing the Microsoft Digital Contact Center Platform

Simplify contact center and customer engagement complexities with an open, extensible, and collaborative platform.

Explore prebuilt solutions on Microsoft AppSource

Assess your customer service maturity

Evaluate your level of customer service—identify existing gaps to learn how to build a better service experience.

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Get started with Dynamics 365 Customer Service

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