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Dynamics 365 Customer Service capabilities

Exceed customer expectations by delivering exceptional service on any channel

Capabilities

Introducing the voice channel

Get a 360-degree view of the customer across all channels. Use an intelligent, conversational Power Virtual Agent as an interactive voice response (IVR) for voice and as a chatbot for SMS, live chat, and social messaging.

Enhance the customer and agent experience with an AI-infused first-party voice channel. Automate routine tasks and receive insights and recommendations to help increase the agent’s focus on the customer.

Break down data silos with one secure data platform that connects customer conversations across all channels. Get rich insights with an end-to-end view of customers and their journey.

Get started today with just a few clicks. Receive a phone number and a conversational Power Virtual Agent to start making and receiving calls right away.

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Get started with Dynamics 365 Customer Service

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