Why you should try customer service software

The best customer service software enables agents to meet customers where they are and on any channel—including chat, SMS, websites, social channels, or phone. Agents need to know the customer and their issue quickly and use tools that accelerate their response time with precise context to drive the highest customer satisfaction and retention.

With the interconnected nature of today’s world, your clients demand the ability to talk to your customer service agents on the platform of their choice. Having software like Dynamics 365 Customer Service allows you to have a consistent customer service experience no matter where your customers are.

Even after your customers have reached out about an issue, you need to be able to properly triage and sort individual tickets. Using AI to help automatically create queues and route cases to the right channels lets the right agents talk to the right customers—in the right place at just the right time.

Building a cohesive customer service experience is about more than your teams’ individual actions though. Being able to record agent-customer interactions, easily share information from a central knowledge base, and manage performance and productivity through reports and dashboards allows your team to constantly learn, easily address consistent issues, and improve the entire experience.

But the only real way to see if a solution like this is right for you is to try a customer service software free trial. Try Dynamics 365 Customer Service free for 30 days and see how this powerful software suite lets you build stronger, ongoing relationships with your customers.