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Earn customers for life

Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.

Effortless customer service starts here

Personalize service

Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.

Empower teams

Give your teams the right tools to intelligently handle routine requests and resolve more complex issues.

Unify technology

Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.


Dynamics 365 Customer Service Professional

Core customer service capabilities

Per user/month

Dynamics 365 Customer Service Enterprise

Advanced customer service capabilities

Per user/month

Digital Messaging Add-in for Dynamics 365 Customer Service

Rich omnichannel engagement across digital messaging channels

Per user/month

Requires Enterprise license

Chat Add-in for Dynamics 365 Customer Service

Live chat omnichannel engagement between customers and agents

Per user/month

Requires Enterprise license

Dynamics 365 Virtual Agent for Customer Service

Power Virtual Agents + Dynamics 365 Customer Service Insights



Per tenant/month

Includes 2,000 Power Virtual Agents Sessions

Includes 100,000 Dynamics 365 Customer Service Insights cases

Customers are transforming with Dynamics 365 Customer Service

Explore additional resources

Gartner Magic Quadrant for the CRM Customer Engagement Center

Gartner once again names Microsoft a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Center.

CRM Watchlist 2020

Microsoft is the highest scorer in the “Winners with Distinction category.”

The Microsoft Global State of Customer Service

Find out what you can do to earn customer loyalty.

Deliver even better customer service with Dynamics 365 integrated solutions

Dynamics 365 Virtual Agent for Customer Service

One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights, enabling customer service teams to easily identify and automate common support issues using intelligent chatbots.

Learn more

Dynamics 365 Customer Service Insights

Use AI-driven insights to make better decisions and proactively improve customer satisfaction.

Learn more

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