Microsoft Dynamics 365 for Customer Service
Earn customers for life
Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction, even on the go.
Effortless customer service begins here
Engage with customers on any channel or device
Deliver effortless experiences on your customers’ terms, through any channel and on any device.
WATCH DEMO LEARN MOREDeliver fast, personalized service
Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.
WATCH DEMO LEARN MORELearn from every interaction
Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.
WATCH DEMO LEARN MOREGet additional AI-driven insights to improve support
Empower customer service managers with actionable insights to improve the service experience.
LEARN MOREInnovate with a modern and adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
WATCH DEMO LEARN MOREPricing
Dynamics 365 for Customer Service Professional
Core customer service
Per user/month
Dynamics 365 for Customer Service Enterprise
Advanced Customer Service
Per user/month
Customer Engagement Plan
Includes Customer Service, Field Service, Project Service Automation, and Sales
Per user/month
Customers are transforming with Dynamics 365 for Customer Service
Explore pre-built solutions on AppSource
Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 for Customer Service when you have unique business process or industry needs.
Recursive Labs Visual Engagement
By Recursive Labs, Inc.
Dynamics 365
Provance ITSM
By Provance ITSM
Dynamics 365
Five9 CTI | IVR | ACD | Dialer | Contact Center
By Five9
Dynamics 365
AvePoint Citizen Services
By AvePoint Inc.
Azure for Web Apps
DXC Health360 Engagement Center
By DXC Technology
Dynamics 365
Explore other resources
The Total Economic Impact™ of Microsoft Dynamics 365 for Customer Service
For this commissioned study, Forrester Consulting analyzed the ROI of Dynamics 365 for Customer Service. See how six diverse companies became more efficient and drove higher customer retention and engagement.
Gartner Magic Quadrant for the CRM Customer Engagement Center
Gartner positions Microsoft in the Leaders Quadrant in the 2018 Magic Quadrant for CRM Customer Engagement Center based on its completeness of vision and ability to execute.
The Microsoft 2018 Global State of Customer Service Report is here. Find out what you can do to earn customer loyalty.
Explore GDPR and how Dynamics 365 helps you comply with this European privacy law.
Watch an on-demand webinar to learn how to differentiate your brand through better customer service.
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