Microsoft Dynamics 365 for Customer Service

Earn customers for life

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

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Effortless customer service begins here

Engage with customers on any channel or device

Deliver effortless experiences on your customers’ terms, through any channel and on any device.

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Deliver fast, personalized service

Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.

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Learn from every interaction

Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.

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Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

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Pricing

Dynamics 365 for Customer Service

$95

Per user/month

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Best value

Customer Engagement Plan

Includes Customer Service, Field Service, Project Service Automation, and Sales

$115

Per user/month

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DOWNLOAD DYNAMICS 365 LICENSING GUIDE

Customers are transforming with Dynamics 365 for Customer Service

HP uses artificial intelligence to transform its customer support experience.

AccuWeather uses cloud services to safeguard lives and businesses.

City of Brampton transforms government services to better serve citizens.

Explore pre-built solutions on AppSource

Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 for Customer Service when you have unique business process or industry needs.