Microsoft Dynamics 365 for Customer Service
Earn customers for life
Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
Effortless customer service begins here
Customer Engagement Plan
Includes Customer Service, Field Service, Project Service Automation, and Sales
Customers are transforming with Dynamics 365 for Customer Service
Explore pre-built solutions from Microsoft and our partners on AppSource
Live Assist for Dynamics 365 Powered by CaféX
Transform customer experiences on Dynamics 365 with in-app text chat, co-browse, bots, and mobility.
IT Service Management powered by Microsoft Dynamics 365.
Five9 CTI | IVR | ACD | Dialer | Contact Center
Computer telephony integration (CTI) screen pop for Microsoft Dynamics 365
AvePoint Citizen Services
Modernize incident and case management to better serve the constituents you support.
Health360 Engagement Center
Great Patient Relationships Start with Health360 Engagement Center.
Gartner Magic Quadrant for the CRM Customer Engagement Center
Gartner positions Microsoft in the Leaders Quadrant in the 2017 Magic Quadrant for CRM Customer Engagement Center based on its completeness of vision and ability to execute.
2017 Global State of Customer Service Report: Customer expectations continue to rise. Find out what you can do to earn their loyalty.
Explore GDPR and how Dynamics 365 helps you comply with this European privacy law.
Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and achieved a 234 percent return on investment in 5 months.
Creating Highly Engaged (and) Satisfied Clients.