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Microsoft Dynamics 365 for Customer Service

Earn customers for life

Expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

Effortless customer service begins here

EWCCD

Engage with customers on any channel or device

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DFPS

Deliver fast, personalized service

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LFEI

Learn from every interaction

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IWMAP

Innovate with a modern and adaptable platform

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Pricing

Best value

Customer Engagement Plan

Includes Customer Service, Field Service, Project Service Automation, and Sales

 

$115

Per user/month

Microsoft Dynamics 365 for Customer Service

 

$95

Per user/month


Customers are transforming with Dynamics 365 for Customer Service

HP uses artificial intelligence to transform its customer support experience.

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AccuWeather uses cloud services to safeguard lives and businesses.

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City of Brampton transforms government services to better serve citizens.

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Meet your specific business needs

Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 for Customer Service when you have unique business process or industry needs.

Explore pre-built solutions from Microsoft and our partners on AppSource

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Live Assist for Dynamics 365 Powered by CaféX

CaféX

Dynamics 365

Transform customer experiences on Dynamics 365 with in-app text chat, co-browse, bots, and mobility.

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Provance ITSM

Provance ITSM

Dynamics 365

IT Service Management powered by Microsoft Dynamics 365.

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Five9 CTI | IVR | ACD | Dialer | Contact Center

Five9

Dynamics 365

Computer telephony integration (CTI) screen pop for Microsoft Dynamics 365

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AvePoint Citizen Services

Avepoint Inc.

Web apps

Modernize incident and case management to better serve the constituents you support.

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Health360 Engagement Center

Tribridge

Dynamics 365

Great Patient Relationships Start with Health360 Engagement Center.

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Market momentum

Gartner Magic Quadrant for the CRM Customer Engagement Center

Gartner positions Microsoft in the Leaders Quadrant in the 2017 Magic Quadrant for CRM Customer Engagement Center based on its completeness of vision and ability to execute.

2017 Global State of Customer Service Report: Customer expectations continue to rise. Find out what you can do to earn their loyalty.

Explore GDPR and how Dynamics 365 helps you comply with this European privacy law.

Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and achieved a 234 percent return on investment in 5 months.

Creating Highly Engaged (and) Satisfied Clients.


Try Microsoft Dynamics 365 for Customer Service

Try Microsoft Dynamics 365 for Customer Service

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Chat with us

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7 AM to 7 PM Central Time.

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Available Monday-Friday
8 AM to 5 PM Central Time.

CALL +1-888-477-7989

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