Customers are transforming with Dynamics 365 Customer Service
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Gartner Magic Quadrant for the CRM Customer Engagement Center
Gartner positions Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for the CRM Customer Engagement Center.
CRM Watchlist 2020
Microsoft is the highest scorer in the “Winners with Distinction category.”
The Microsoft Global State of Customer Service
Find out what you can do to earn customer loyalty.
Deliver even better customer service with Dynamics 365 integrated solutions
Dynamics 365 Virtual Agent for Customer Service
One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights, enabling customer service teams to easily identify and automate common support issues using intelligent chatbots.Learn more
Dynamics 365 Customer Service Insights
Use AI-driven insights to make better decisions and proactively improve customer satisfaction.Learn more