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Earn customers for life

Support customers anytime, anywhere with Dynamics 365 Customer Service. Empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging.

Announcing the first-party voice channel for Customer Service

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Effortless support starts here

Personalize service

Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalize every interaction.

Empower teams

Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.

Optimize with AI

Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agent suggestions, and quickly identify areas to automate.


Dynamics 365 Customer Service Professional

Core customer service capabilities

Per user/month

Dynamics 365 Customer Service Enterprise

Advanced customer service capabilities

Per user/month

Digital Messaging Add-in for Dynamics 365 Customer Service

Rich omnichannel engagement across digital messaging channels

Per user/month

Requires Enterprise license

Chat Add-in for Dynamics 365 Customer Service

Live chat omnichannel engagement between customers and agents

Per user/month

Requires Enterprise license

New licensing discount

Get licensing discounts of 100 percent in your first four months for Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional when adopting from qualified legacy systems. Contact your Microsoft partner or account representative to get started today.*

*Offer available from August 1, 2020, to June 30, 2021. Limited to new qualified customers adopting Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional from qualified legacy systems. Minimum one-year term required. Additional terms and conditions apply. Contact your Microsoft partner for complete details and to confirm if you qualify for this offer.

Customers are transforming with Dynamics 365 Customer Service

Explore additional resources

Gartner Magic Quadrant for the CRM Customer Engagement Center

Gartner once again names Microsoft a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Center.

CRM Watchlist 2020

Microsoft is the highest scorer in the Winners with Distinction category.

How Customer Service and Mixed Reality Pave a Road to the Future of Work

Learn how mixed-reality solutions help employees work effectively from anywhere and provide better customer service.

Deliver end-to-end service with Dynamics 365 integrated solutions

Dynamics 365 Field Service

Deliver exceptional customer experiences using Field Service to dispatch the right resource to the right place at the right time—with all the tools to succeed the first time.

Learn more

Dynamics 365 Remote Assist

Empower service teams to collaborate more efficiently by working together from different locations with Remote Assist on HoloLens, Android, or iOS devices.

Learn more

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