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Earn customers for life

Differentiate your brand with Microsoft Dynamics 365 Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

Omnichannel capabilities for Dynamics 365 Customer Service

Empower your agents to interact seamlessly with customers in real time through Chat for Dynamics 365, mobile text messaging with SMS (in preview), or AI-assisted service with your own Microsoft Bot Framework bot (in preview).

Effortless customer service begins here

Deliver fast, personalized service

Create positive experiences through any channel and on any device to exceed customer expectations.

Learn from every interaction

Continuously improve while reducing costs by using data and intelligence to transform how you provide service.

Innovate with AI-driven insights

Create virtual agents, empower supervisors with actionable insights, and guide agents to the right outcomes.


Dynamics 365 Customer Service Professional

Core customer service

Per user/month

Dynamics 365 Customer Service Enterprise

Advanced customer service

Per user/month

Chat for Dynamics 365

Real-time engagement between customers and live agents

Per user/month

Requires Customer Service Enterprise

Customers are transforming with Dynamics 365 Customer Service

Explore prebuilt solutions from Microsoft and our partners on AppSource

ScreenMeet for Support

By ScreenMeet

Dynamics 365

Provide enterprise remote support for the customer experience service evolution.

Provance ITSM

By Provance ITSM

Dynamics 365

Power IT service management with Dynamics® 365.

Five9 Cloud Contact Center

By Five9

Dynamics 365

Enable computer telephony integration (CTI) screen pops for Dynamics CRM

AvePoint Citizen Services

By AvePoint Inc.

Azure for Web Apps

Modernize incident and case management to better serve the constituents you support.

DXC Health360 Engagement Center

By DXC Technology

Dynamics 365

Build great patient relationships with Health360 Engagement Center.

Explore additional resources

The Total Economic ImpactTM of Microsoft Dynamics 365 Customer Service

See how six diverse companies became more efficient and drove higher customer retention and engagement.

Gartner Magic Quadrant for the CRM Customer Engagement Center

Gartner positions Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for the CRM Customer Engagement Center.

The Microsoft 2018 Global State of Customer Service

Find out what you can do to earn customer loyalty.

Customer Service—even better with Dynamics 365 integrated customer service solutions

Deliver an exceptional omnichannel experience across all channels with integrated customer service solutions.

Dynamics 365 Virtual Agent for Customer Service

Easily create intelligent, adaptable bots to quickly guide customers to solutions and provide quality service.

Learn more

Dynamics 365 Customer Service Insights

Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.

Learn more

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