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Analyst reports

Report from Gartner

Gartner once again names Microsoft a leader in the CRM Customer Engagement Center Magic Quadrant.

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Report from Nucleus

Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.

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E-books and white papers

Creating Highly Engaged and Satisfied Clients

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Creating Highly Engaged Customer Service Employees

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Explore GDPR and how Dynamics 365 helps you comply with this European privacy law

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2017 State of Global Customer Service Report

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How can you improve service while reducing costs?

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Videos

Watch video on Knowledge management in Microsoft Dynamics 365

Knowledge management in Microsoft Dynamics 365

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Watch video on Microsoft Dynamics 365 helps you help your customers

Microsoft Dynamics 365 helps you help your customers

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Watch video on Intelligent customer service with Microsoft Dynamics 365

Intelligent customer service with Microsoft Dynamics 365

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Case studies

Customer service engineer on the workplace helping customer over the phone

Beyond Bank delivers an exceptional customer experience with Dynamics 365

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AccuWeather forecast center is using big data and cloud service for production

AccuWeather uses Big data and cloud services to safeguard lives and businesses.

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Government services employee is helping a client

City of Brampton transforms Government services to better serve citizens.

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Webinars

Differentiating your brand through customer service

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Intelligent Customer Service: A Practical Approach to Digital Transformation

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Try Microsoft Dynamics 365 for Customer Service

Try Microsoft Dynamics 365 for Customer Service

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