Dynamics 365 Customer Service resources
Analyst reports
Gartner once again names Microsoft a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Center
Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.
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Videos
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Improve customer satisfaction with Customer Service Insights
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Case studies
The Colchester Borough Council empowers its citizens with self-service options.
TruGreen grows greener lawns and cultivates happier customers.
The city of Brampton transforms government services to better serve citizens.
Webinars
See how to earn customers for life using Dynamics 365
Additional resources
Learn how to define customer experience and customer engagement.
Read blogExplore how Dynamics 365 helps you comply with GDPR, the European privacy law.
Read e-bookDiscover insights on the global state of customer service.
Read reportTraining
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