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Microsoft named a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Center 1 .
Microsoft Dynamics 365 deployed to streamline service delivery and save money for its clients.
Discover the ROI that customers realize with Dynamics 365 Customer Service in the Forrester study.
Microsoft is the highest scorer in the Winners with Distinction category.
Get in-depth information about managing successful customer service organizations.
Download this e-book to learn how to deliver exceptional service in a rapidly changing business climate.
Learn how to create a resilient organization amid shifting business landscapes.
Read this report by Forrester on the impact of emerging technology on digital experiences.
Discover insights on the global state of customer service.
See Customer Service in action.
Earn customers for life with Customer Service.
Improve customer satisfaction with service insights.
Deliver always-on service anytime, anywhere with Dynamics 365.
Customer Service voice channel overview.
Read about the success our customers achieved with Customer Service.
Openwork innovates wealth management and improves customer relationships with Dynamics 365.
The Care Quality Commission drives high-quality health and social care in the most testing times with Dynamics 365.
Online fashion retailer Venca sets trends in personalized, flexible customer service with Dynamics 365.
Cloud visionary builds infrastructure for success with Dynamics 365.
Gauteng Provincial Government goes digital to spark proactive civic engagement.
KPMG accelerates payments, improves tracking with Dynamics 365.
Nonprofit transforms to aid a community in crisis with Dynamics 365.
Norwegian bank streamlines and personalizes customer experiences with Dynamics 365.
Hear experts share best practices for customer service leaders.
Earn customers for life with Microsoft Dynamics 365
How customer service and mixed reality pave a road to the future of work
Adapt to a rapidly changing environment
How to foster customer relationships at a critical time
Keep consumers connected with your business
How to increase customer satisfaction with always-on service
On-demand courses to support your implementation of Customer Service
Get started with Customer Service
Incorporate omnichannel into Customer Service
Manage cases with Customer Service
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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