Dynamics 365 Customer Service resources
Analyst reports
Gartner once again names Microsoft a leader in the CRM Customer Engagement Center Magic Quadrant.
Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.
The Total Economic ImpactTM of Microsoft Dynamics 365 Customer Service
E-books and white papers
Videos
Knowledge management in Microsoft Dynamics 365
Microsoft Dynamics 365 helps you help your customers
Intelligent customer service with Microsoft Dynamics 365
Case studies
Beyond Bank delivers an exceptional customer experience with Dynamics 365
AccuWeather uses Big data and cloud services to safeguard lives and businesses
City of Brampton transforms Government services to better serve citizens
Webinars
Earn Customers for Life with Microsoft Dynamics 365
Training
Getting started with Dynamics 365 Customer Service
Incorporating omnichannel capabilities into Dynamics 365 Customer Service
Using Dynamics 365 Customer Service queues to manage case workloads
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