Dynamics 365 Customer Service resources

Analyst reports

Gartner once again names Microsoft a leader in the CRM Customer Engagement Center Magic Quadrant.

Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.

The Total Economic Impact^TM of Microsoft Dynamics 365 Customer Service

Creating Highly Engaged and Satisfied Clients

Creating Highly Engaged Customer Service Employees

Explore GDPR and how Dynamics 365 helps you comply with this European privacy law

2018 State of Global Customer Service Report

Knowledge management in Microsoft Dynamics 365

Microsoft Dynamics 365 helps you help your customers

Intelligent customer service with Microsoft Dynamics 365

Beyond Bank delivers an exceptional customer experience with Dynamics 365

AccuWeather uses Big data and cloud services to safeguard lives and businesses

City of Brampton transforms Government services to better serve citizens

The evolving role of customer service

The new age of customer service automation

Optimizing the customer service agent experience