Dynamics 365 Customer Voice capabilities
Empower your organization to quickly collect and understand omnichannel feedback at scale to build better customer experiences.
Capabilities
What’s new with Dynamics 365 Customer Voice
3 ways to enhance feedback management
Engage customers instantly and effectively with visualized insights and automatic triggers to accelerate time to response.
Import product review feedback from e-commerce platforms
Visualize product ratings, most-loved features, and sentiment score in the dashboard to learn which improvements will offer the best return on investment.
Global development company improves women’s health
DAI launched its Women for Health program and used Dynamics 365 Customer Voice to create customized surveys and collect feedback from remote locations.
Real-time customer insights in banking
Streamline connections and optimize your digital approach across your organization to improve customer satisfaction.
"Using Dynamics 365 Customer Voice, we were able to rapidly build a solution to survey our 47,000 team members in the early stages of the COVID-19 pandemic."
Trever T. White Manufacturing and Engineering Systems GM, Toyota North America
"By using Dynamics 365 Customer Voice, we became nimbler with our data and were able to share program information in near-real time with our funders."
Dr. Fatima Adamu National Program Manager, Women for Health, DAI
