Dynamics 365 Customer Voice
Understand your customers to build better experiences
Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution.
What’s new
Personalize experiences throughout the customer journey with real-time surveys and follow-up actions.
Maximize insights for deeper connections
Uncover customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
Integrate data across your organization
Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.
Respond quickly to build customer relationships
Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.
Tracking customer sentiment to drive business opportunities
Apollo Travel anticipates customer needs
Learn how Europe’s largest travel company improved customer engagement and the customer experience while creating repeat business with Dynamics 365 Customer Voice.
Know your customers
Turn raw data into deeper insights, share data across systems, and build brand loyalty by accelerating in-the-moment responses.
Quick capture
- Quick capture
- Increased understanding
- Strong connections
- Customized survey features
- Out-of-the-box templates
- Omnichannel distribution and collection
- Optimized satisfaction metrics
- Visualized insights in dashboard
- Integrated data across systems
- Automatic alerts and triggers
- Customer management dashboard
- Real-time follow-up
Learn more about Voice of Customer trends
Explore The Top 10 Trends Among VoC Leaders, a Forrester Research report.