Dynamics 365 Customer Voice
Connect with your customers to build better experiences
Gather and track the customer metrics that matter and act rapidly as insights surface with Dynamics 365 Customer Voice.
Listen to your customers where they are
Capture feedback immediately across channels with personalized surveys to continuously track customers’ perception of your services and products.
Maximize insights for deeper connections
Uncover customer sentiment, trends, and the metrics that matter to your business to help ensure complete understanding of your customers.
Integrate data across your organization
Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.
Respond quickly to build customer relationships
Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.
- Quick capture
- Increased understanding
- Strong connections