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Dynamics 365 Customer Voice

Understand your customers to build better experiences

Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution.

Listen to every customer

Capture feedback immediately across channels with personalized surveys to continuously track customers’ perception of your services and products.

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Uncover deeper insights

Surface customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.

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Take proactive action

Connect with your customers in the moments that matter with predictive insights, automatic alerts, and customized workflows.

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Tracking customer sentiment to drive business opportunities

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Apollo Travel anticipates customer needs

Learn how Europe’s largest travel company improved customer engagement and the customer experience while creating repeat business with Dynamics 365 Customer Voice.

Know your customers

Turn raw data into deeper insights, share data across systems, and build brand loyalty by accelerating in-the-moment responses.

  • Increased understanding
  • Strong connections
  • Customized survey features
  • Out-of-the-box templates
  • Omnichannel distribution and collection
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  • Optimized satisfaction metrics
  • Visualized insights in dashboard
  • Integrated data across systems
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  • Automatic alerts and triggers
  • Customer management dashboard
  • Real-time follow-up
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Get started with Dynamics 365 Customer Voice

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